Two documents are considered vital to making the warranty claim. Those documents are a description, which should be written in short, and proof of purchase, which may be your order number or an original dated sales receipt.
When you write the description, you should include details about the problems or conditions that you suspect may have caused the defects. The warranty will be voided for customers who do not follow the warranty claiming instructions properly.
When you are not satisfied with the products after trying them for 100 nights, which is the sleep trial period that begins from the date the products are delivered to you. You can return the products that have not been used or opened using the pre-paid shipping label provided by them or through a free pick-up service.
After 48 hours since the return request is received by Tuft & Needle, you will receive an email to the email address on file. Through the email, you can read the best guidelines to start the return.
There are plenty of charitable or non-profit organizations functioning around the country. The used or opened products can be donated to that kind of organization. Depending on the receipt of proof of donation or confirmation of completion of the return shipment or pickup, the refund is provided.
The customer experience team can be reached through live chat or over the phone on weekdays. They will get back to you in two business days if you contact them via the form.
During the warranty process, Tuft & Needle may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
For further info, Kindly Get in touch with them via this email.
If you have trouble contacting Tuft & Needle, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The limited warranty is restricted to material defects arising from faulty materials or craftsmanship in the purchased product. Precisely, this warranty addresses specific defects, provided they occur under circumstances where you have utilized, maintained, and handled the product solely for its intended purpose. Throughout the warranty duration, they will either repair or replace the defective product or its components (if applicable).
12-year limited warranty on limited wood bed frame and contrast platform bed
10-year limited warranty on the mattress, limited adjustable bed frame
5-year limited warranty on limited box foundation, metal base
3-year limited warranty on T&N adaptive foam pillow and pouch
2-year limited warranty on down duvet and protector
The limited warranty excludes changes to your mattress resulting from regular wear and usage, commercial use, or any alterations due to circumstances or uses beyond the standard, intended household maintenance. Specifically, this warranty does not cover minor imperfections, slight cosmetic flaws, normal wear and tear, tears, stains, soiling, burns, discoloration over time, dampness, mold, individualized preferences regarding firmness, texture, or comfort, body impressions not exceeding 3/4" below the cover level, individual allergies or sensitivities, and naturally occurring aromas from cotton, fabric, or foam.
Recognizing the vital role sleep plays in overall well-being, Tuft & Needle prioritizes your self-care journey, ensuring you awaken refreshed and rejuvenated. At the forefront of sleep innovation, Tuft & Needle pioneers advanced sleep technology, incorporating proprietary cooling features and contouring Adaptive foam, continually refining their offerings through iterative processes. As a mattress brand committed to quality, they stand firmly behind their products, meticulously selecting materials and crafting them with the responsibility to create items they truly believe in. Notably, their products are free from harmful chemicals, promoting cleaner air for a healthier wake-up experience. Their dedication to improvement is evident in the development of their own Adaptive foam, refined through numerous iterations based on extensive customer feedback garnered over the years.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Tuft & Needle logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Tuft & Needle.