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The location where the product was purchased has to be contacted to make the warranty claim during the warranty period. You must show them your proof of purchase, which may be a receipt or invoice.
Down the page, TruSens has provided the contact details of the distributors for Australian and New Zealand customers.
Their products are accompanied by guarantees that cannot be excluded under the Australian Consumer Law. You have the right to receive a replacement or refund in the case of a major failure and compensation for any other reasonably foreseeable loss or damage.
You also have the right to request repair or replacement of the goods if they do not meet acceptable quality standards and the issue doesn't qualify as a major failure.
The warranty is applicable solely to the original purchaser of the product and cannot be transferred to any other individual or entity under any circumstances.
There are two ways to contact the customer support team: through mail or phone. You will receive a faster response from them.
Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!
The warranty covers any defects in material and workmanship starting from the original purchase date. ACCO Brands Australia Pty Ltd provides this warranty. ACCO Brands will, at its discretion, repair or replace the product if the defect is determined to result from faulty materials or workmanship, subject to the specified conditions in the warranty.
2-year warranty on air purifiers
3-year warranty on humidifiers
The warranty explicitly excludes coverage for any cosmetic damage, instances where the product's serial number is absent or not visible, as well as loss or damage resulting from factors beyond ACCO Brands' control. These external factors encompass damage or failure due to power fluctuations, overload, excessive heat, or humidity. The warranty is not applicable if the product has not been installed, operated, used, stored, and/or maintained in accordance with the provided instructions. Moreover, it does not cover damage or defects arising from unusual, abnormal, non-recommended, or negligent use, handling, or maintenance of the product. Unauthorized alterations or repairs by parties other than ACCO Brands, liability based on agreements with third parties, and normal wear and tear—including the deterioration of wearable components or consumables—are also expressly excluded from warranty coverage. This includes but is not limited to items such as baseboards, blades, cutters, cutting disks, cutting sticks, drill bits, feed wheels, fuses, light bulbs, manual punches, separators, slitters, and staple inserts.
Comprising a team of dedicated product designers and engineers, TruSens Australia is committed to enhancing the environments where people spend the majority of their time. Whether it's a compact city apartment, a suburban home, or a vast corporate office space, TruSens products offer distinct advantages to every setting. Specifically, TruSens products contribute to improved air quality for their users. Each product fulfills its intended function seamlessly, seamlessly integrating into the surrounding space.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of TruSens Air Purifier logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of TruSens Air Purifier.