After downloading the form with the shipping label, which assists the manufacturer in repairing the product under the warranty period using the details you have provided. No product loaner program has been offered by the Red Oxx so far.
Red Oxx takes 90 days from the arrival date of the product to dispatch it after repairs are done. Washing your bags in a washing machine or dryer will render the warranty invalid.
The exchange and return form requires you to fill in the fields such as billing, order, payment, and reorder information. Bags that have not been used will be accepted for exchange or refund. Additionally, you can return a few qualifying accessories.
The availability of stocks determines the time period for the exchange of your product, which extends up to 10 working days before shipping the product. When the products are not available, the exchange time period is 60 days.
The refund amount will be credited to your bank account within 48 hours or 2 days after they inspect the bags you sent back to them.
The buyer looks after the return shipping of the product. Red Oxx does not assume responsibility for duties or customs fees associated with international order exchanges.
On weekdays, through the phone, you will receive accurate and precise answers from the customer care center for questions related to orders or anything else.
During the warranty process, Red Oxx Bags may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Red Oxx Bags, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The Red Oxx No Bull Warranty is applicable exclusively to the original gear acquired directly from Red Oxx. In the event of a warranty claim, Red Oxx will provide a replacement with either the same style or the updated version of your bag, maintaining the same or a similar color.
Lifetime warranty
The warranty excludes coverage for intentional damage to the bag, such as cutting panels, removing zippers, or any personal modifications made by the owner. Loss or theft is also not covered under the warranty.
Every journey starts with a first step, and for Red Oxx, this initiation came from CEO Jim Markel’s father, Jim Senior. In 1986, after completing 20 years of military service in Billings, Montana, Jim Senior, Capt. Ret., transitioned from his role as a Gunny in the Marine Corps. to a Special Forces Green Beret Officer in the Army. The establishment of their website as a direct-to-consumer model took place in the mid-'90s. Given their Montana residence, the decision was made to hand-make their bags locally instead of outsourcing offshore.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Red Oxx Bags logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Red Oxx Bags.