You can claim your warranty by completing the contact and product information, providing a proper explanation of the issue with the product, and then submitting the form. Registering your product on the Pieps App allows you to stretch your warranty period up to five years.
The contact information includes your name and two shipping addresses, phone number, and email along with your home address. After completing these fields, you can proceed further.
As soon as the submission is made, one of the representatives from the service center will call you to give you updates about the claim. To inquire about additional questions or information regarding the claim, you can contact them via email throughout the entire process.
You have sixty days from the purchase date to return the product and receive a full refund, excluding shipping charges if applicable. The items should be in a brand-new, unused state, complete with all hang tags and original packaging.
The order or PO number, billing Zip code, and email address are required to initiate the return process. Following the completion of the form for the commencement of the return, Black Diamond will send you a Return Authorization (RA) Number and shipping guidelines within two business days.
Upon receiving your package, the processing of your return will take place within 7-10 business days, excluding weekends and holidays.
The customer support team members are eager to make your experience stress-free. There are two communication lines to reach them. Whether you have inquiries or want to place an order, feel free to reach out.
Moreover, each department has its distinct email ID. Furthermore, there is a dedicated email address and phone number specifically for European customers.
During the warranty process, Black Diamond Equipments may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period. The warranty period varies by product.
2-year warranty on footwear, trekking, and ski poles, ATK and Helio bindings, beacons
3-year warranty on lighting products
For further info, Kindly Get in touch with Black Diamond Equipments via this email.
[email protected]2084 East 3900 South,
Salt Lake City, UT-84124,
USA.
If you are having trouble contacting Black Diamond Equipments, submit a claim here.
Black Diamond Equipment, Ltd assures the original end-user purchaser that Black Diamond products will be devoid of material or manufacturer defects during the specified Warranty Periods. The limited warranty is applicable solely to products purchased directly from Black Diamond or an authorized Black Diamond seller in the United States of America unless otherwise restricted by law.
The limited warranty provided does not extend coverage to defects resulting from normal wear and tear, misuse, excessive use, accidental damage, alteration, modifications to the product, neglect, negligence, or improper care. Moreover, the warranty explicitly excludes damages related to fading colors, logos, and markings due to use; cuts, burns, abrasions, tears, or stains; packed out insulation; poor or incorrect fit; items bought in used condition; products modified or altered by entities other than Black Diamond, including the use of Quiver Killers or other binding inserts; alterations to apparel by entities other than Black Diamond; non-repairable zipper damage; loss of water repellency treatments; dulling of points on items such as crampons or ice axes; and damage resulting from battery corrosion.
Our claim assistance covers all Black Diamond Equipments products, including:
| Product name |
|---|
| Jackets |
| Pants |
| Gloves |
| Tents |
| Shelters |
| Gaiters |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Black Diamond Equipments logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Black Diamond Equipments.