The first and foremost step is to register your product within thirty days from the date of purchase to initiate a warranty claim. The product registration process permits and validates your product's warranty.
You can register as many products as you want since you have the facility to do it consecutively. The products bought from Matterport or Authorized Matterport Resellers are protected by a limited warranty. Right below the title 'Product Information', there is an option to check the dealers who are authorized and non-authorized.
Your name, Matterport account email, company or organization name, product name, and serial number, the condition of the product at the time of purchase, and the date and place of purchase should be filled out in the registration form.
While uploading the proof of purchase file, it should not cross the size limit of 5 MB and should be in either JPG, PNG, or PDF formats.
The same fixed time frame for registration applies to returning the product to Matterport, starting from the date of the original shipment. The product should be packed in the original packaging along with the original receipt.
You can receive your refund to your original payment method after Matterport confirms that the returned products are not damaged. The mentioned return policy is applicable solely to the initial Hardware item that was purchased.
The customer support team is divided into two segments: one dedicated to sales and the other to handle general inquiries. Clicking the 'Contact' button will direct you to the appropriate team.
When you navigate to the general support page by tapping the designated button, you can find various contact numbers provided for different countries.
During the warranty process, Matterport may provide you with one of the following solutions: either a warranty replacement or warranty service during the 1 or 2-year limited warranty period.
1 or 2-year limited warranty depends upon the products
For further info, Kindly Get in touch with Matterport via this email.
[email protected]352 East Java Drive,
Sunnyvale, CA-94089,
USA.
If you are having trouble contacting Matterport, submit a claim here.
The duration of your warranty is contingent upon the country from which you purchased your hardware. Matterport guarantees each hardware item against defects in material and workmanship for a specified period. The limited warranty extends to hardware shipped as part of a trade-in or upgrade transaction, as well as to any refurbished hardware sold.
The warranty exclusions encompass several scenarios: it does not apply to consumables like batteries, connectors, and charging kits, unless there is a defect in materials or workmanship; it does not cover any form of cosmetic damage, irrespective of the cause; it excludes damage caused by using the hardware with a third-party component or product not approved by Matterport; it doesn't cover accidental damage or damages resulting from misuse, neglect, abuse, fire, or any other external cause; it excludes damage caused by operating the hardware contrary to Matterport's guidelines; it doesn't apply to damage caused by any third party in servicing, altering, or upgrading the hardware; and it excludes damage resulting from normal wear and tear or the natural aging of the hardware.
Our claim assistance covers all Matterport products, including:
| Product name |
|---|
| Shop Cameras |
| 360 Cameras |
| Pro 3 |
| Pro2 |
| Matterport Axis |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Matterport logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Matterport.