Make sure you create your Trex user account on their website which remains a great helping hand for many purposes. Your first & last name, email address, phone number, zip code, and password have to be provided to create one.
Any product purchased from Trex has to be registered immediately. They provide you with a form for the purpose. You will have to provide the warranty type and home information including your address in detail along with mailing information. All the necessary product information including unit lot code has to be provided.
Trex deals with various products of different applications. Hence they have predefined warranty plans for each of their products which will never apply to the other. It is always wise to refer to and know the accurate warranty details of the product before you do anything.
Any defective product has to be claimed as soon as the defect is found to leverage all the benefits of the claim. You can either fill out their “Warranty Claim Form” or directly get in touch with their support for this purpose.
Any claim will be inspected after the initiation followed by sending the formal offer letter if you are eligible for the claim then comes the settlement stage where you will accept the claim structure and fix the product at last.
Make sure you have proof of purchase like photographs, an invoice from the dealer, and the date of installation in hand while initiating the process.
Please make use of their customer support to get solutions for any kind of concern and query you may have with your Trex product. They will be more than happy to assist you.
They also maintain dependable FAQ pages on various important topics and a page to find Trex products near you.
During the warranty process, Trex Composite Decking may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
2500 Trex Way,
Winchester, VA-22601,
USA.
If you have trouble contacting Trex Composite Decking, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Trex Company, Inc. always warrants all the products manufactured and sold by them for a subject warranty period to the original end-user/purchaser when used and maintained normally in accordance with Trex’s written instructions. On that note, The product will be free from material and workmanship defects. In case of a defect, Trex at their sole discretion will replace or provide a proper refund according to the availability of the product and the degree of the defect. Replacement Products will be as close in color, design, and quality to the original Products as reasonably possible, in Trex’s discretion and determination, but Trex does not guarantee an exact match as colors and designs may change and Trex’s obligation as to replacement shall further be limited to replacement with the styles and colors of the Product that are available at the time of the replacement. The warranty always begins with the original date of purchase and is transferable only for one time within the first five years of the product purchase. It is freely transferable in case of commercial application. You can also have common consumer rights in the claim along with other specific rights that may differ from one place to the other.
10-year commercial warranty on Select® decking and fascia, Universal fascia
25-year commercial warranty on Signature railing
25-year residential warranty on Enhance® decking and fascia
Any product has to be stored, handled, installed, used and maintained in accordance with instructions provided by Trex, and its limited warranty to be eligible for the claim. On that note, Any product that is defective or damaged due to exposure to heat; surface damage; paint or other materials applied to the product; improper installation of the Product and/or failure to abide by Trex’s installation guidelines, including but not limited to improper gapping; movement, distortion, collapse or settling of the ground or the supporting structure on which the Product is installed; use of the Product beyond normal use or service conditions, or in an application not recommended by Trex’s guidelines and local building codes; any fading or staining not on the walking surface of the Product (i.e., the underside or the ends of the product); ordinary wear and tear and any act of god (such as flooding, hurricane, earthquake, lightning, etc.), environmental condition (such as air pollution, mold, mildew, etc.), staining from foreign substances other than food and beverages (such as dirt, grease, oil, etc.) are not covered by the warranty. In addition, they are not responsible for costs and expenses incurred with respect to the removal of the defective product or the installation of replacement materials, including but not limited to labor and freight and any special, indirect, incidental, consequential, reliance, statutory, special, punitive or exemplary damages, including, but not limited to, lost profits, loss of use, loss of time, loss of revenues, inconvenience, loss of business opportunities, or damage to goodwill or reputation damages.
Since its establishment in 1996, Trex has invented, defined and perfected the composite deck category to become the world’s largest manufacturer of wood-alternative decking products. Continuous strides in outdoor engineering, melding innovation with environmental responsibility and beautiful form with powerful function have made them achieve the feat. You must check Trex for your next outdoor solution!
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Trex Composite Decking logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Trex Composite Decking.