Trayvax needs you to submit the products' images and order information to the mentioned email below. Apart from these, keep the proof of purchase and warranty information documents handy.
The products that fall outside the scope of the warranty coverage will require you to pay a few dollars for repairs.
Do not think about returning the unsatisfied products within thirty days from the date of delivery through the return portal or by contacting the customer support team. You will be requested to show the proof of purchase and purposes for return.
The return label will not be valid after fourteen days after the date of the issuance. The processing time for the return and refund is 1-3 and 3-5 business days respectively. You will have the money back in your bank account after the processing of the return.
The customer service team will answer your queries in 24 hours. You can reach out to them on weekdays only.
In order to contact them, your name, email, and messages in the message box need to be filled out in the form.
During the warranty process, Trayvax may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Trayvax, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The warranty safeguards against any flaws in materials and craftsmanship. It applies to items acquired either from the official website directly or from an authorized reseller. Proof of purchase may necessitate various forms, such as a receipt, original order number, or the purchaser's full name and email address.
65-year heirloom warranty
The warranty excludes damages resulting from regular wear and tear, inadequate maintenance, misuse, accidents, loss, missing parts, theft, cosmetic wear, negligence, or the natural degradation of materials over time. The warranty does not apply to scratches, dents, chipping, loss of metal color or coatings, stretching of leather, damage caused by animals tearing leather, or bent plates.
At the age of 22, armed with just $87 and his skills as a machinist, Mark King established Trayvax Enterprises in a modest studio apartment. His debut product, a wallet, was launched through crowdfunding, with the aim of reducing the reliance on plastic grocery bags. While Trayvax has been producing wallets from the outset, their unwavering dedication to superior quality and earning customer trust has taken precedence in every new endeavor. Having sold over 2 million wallets in the United States within 5 years, Trayvax has transcended mere commercial status to become a vital participant in a collective mission: the revival of American manufacturing by empowering hardworking Americans.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Trayvax logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Trayvax.