• Claim Your Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free Orbitkey warranty claim assistance in one click!

3 Simple Steps for Orbitkey Warranty Claim:

Step 1:

  • Warranty claims can be submitted by contacting the customer support team within thirty days from the date you discovered the defects, using the email.

  • In the email, you ought to attach the order ID or proof of purchase, and the product batch code. Diagrams have been provided to assist in locating the product batch code for Desk Mat, Nest, ID Card Holder Pro, and non-Pro versions.

  • After the verification, the malfunctioning part or product will be repaired or replaced with a part or product in good condition.

Step 2:

  • The manufacturer expects you to return the products in unused and in re-sellable condition, with the original packaging, including any accessories, manuals, and documentation shipped with the product. 

  • The initiation of the return should be requested from the customer support team, who will assign you a Return Merchandise Authorization number. With the RMA number, you are granted permission to proceed with the return.

Step 3:

  • The refund takes 10-30 business days to be credited to the bank account after the returned products are delivered to the Orbitkey. The FAQs about the products will assist you when you are in trouble.

  • The refund for the returns will be equal to the price of the product and it never includes the shipping charges.

  • Claim Your
    Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!

Email Support

hello@orbitkey.com

For further info, Kindly Get in touch with them via this email.

Contact Address

78 River St, South Yarra,
Victoria-3141,
Australia.

Useful Links:

What is covered under the Orbitkey Warranty?

Orbitkey guarantees that its products will be free from manufacturing defects in materials and workmanship, as well as from failures or breakages of parts or full products that render them non-functional. This limited warranty applies solely to damaged items, and in such cases, a replacement unit of comparable value will be provided.

  • 2-year limited warranty

What is NOT covered under the Orbitkey Warranty?

The warranty excludes coverage for damages resulting from regular usage, unauthorized alterations, or improper handling or neglect.

About Orbitkey

Back in 2013, they were fed up with the chaos and clatter of disorganized keys - and decided to take action. Thus, the original Orbitkey Key Organiser was conceived, thanks to the generous support of 4,961 backers on Kickstarter. Since then, they've expanded their product line to cover various categories, impacting millions worldwide. They represent a diverse community of innovators brought together by a shared mission: to address everyday challenges and streamline people's lives. While their main headquarters is situated in Melbourne, their team is dispersed across the globe, spanning cities such as Sydney, Queenstown, Jakarta, Cebu, Shenzhen, and Madrid.

Products of Orbitkey

Rings Loop Keychains Desk Mats Notebooks Tote Bags

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

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Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Orbitkey logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Orbitkey.