The perfect solution you have for the warranty claim is to contact the customer service department which will fulfill your demands without bothering you.
Right below the form, you will come to know about the working hours and modes of contact of the customer service team members.
The unused products that have not met your expectations and that you bought in the last thirty-five days can be returned within thirty days enclosing them in the original packaging.
The James Brand has established several rules regarding items that are not eligible for refunds, including used products, free gifts or promotional items, shipping and handling charges, and products sold through the TJB special unit program or Sunset Sale.
The manufacturer will give you step-by-step instructions and a prepaid shipping label via email for the authorized returns.
You can expect to receive notification of the refund within 48 hours of the receipt and proper inspection, which may be up to ten days.
Limited lifetime warranty
2127 N Albina Avenue, #206,
Portland, OR-97227,
USA.
Let Warranty Valet assist you in claiming The James Brand warranty hassle-free.
TJB assures that all its products are devoid of manufacturers' defects in material and workmanship. The knives necessitate regular maintenance for optimal performance and are susceptible to typical wear and tear.
The warranty excludes coverage for loss, theft, or damages resulting from misuse, abuse, alterations, accidents, neglect, improper sharpening, and regular wear and tear. Utilizing the products for purposes other than their intended use constitutes abuse and is not covered under the warranty.
Our claim assistance covers all The James Brand products, including:
| Product name |
|---|
| The Barnes |
| The Carter |
| The Palmer |
| The Wells |
| The Kline |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of The James Brand logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of The James Brand.