• Claim Your Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free The James Brand warranty claim assistance in one click!

3 Simple Steps for The James Brand Warranty Claim:

Step 1:

  • The perfect solution you have for the warranty claim is to contact the customer service department which will fulfill your demands without bothering you.

  • Right below the form, you will come to know about the working hours and modes of contact of the customer service team members.

Step 2:

  • The unused products that have not met your expectations and that you bought in the last thirty-five days can be returned within thirty days enclosing them in the original packaging. 

  • The James Brand has established several rules regarding items that are not eligible for refunds, including used products, free gifts or promotional items, shipping and handling charges, and products sold through the TJB special unit program or Sunset Sale.

Step 3:

  • The manufacturer will give you step-by-step instructions and a prepaid shipping label via email for the authorized returns.

  • You can expect to receive notification of the refund within 48 hours of the receipt and proper inspection, which may be up to ten days.

  • Claim Your
    Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Fri: 9am - 4pm(PST)

Contact Address

2127 N Albina Avenue, #206,
Portland, OR-97227,

Useful Links:

What is covered under the The James Brand Warranty?

TJB assures that all its products are devoid of manufacturers' defects in material and workmanship. The knives necessitate regular maintenance for optimal performance and are susceptible to typical wear and tear.

  • Limited lifetime warranty

What is NOT covered under the The James Brand Warranty?

The warranty excludes coverage for loss, theft, or damages resulting from misuse, abuse, alterations, accidents, neglect, improper sharpening, and regular wear and tear. Utilizing the products for purposes other than their intended use constitutes abuse and is not covered under the warranty.

About The James Brand

Founded in 2012 in Portland, Oregon, The James Brand emerged from a collective of designers and adventurers seeking innovation. Crafting knives and tools, The James Brand caters to individuals who lead adventurous lives – akin to its creators. For those who forge their own path, refusing to be passive spectators, The James Brand stands by their side every step of the way. Embodying modern, minimalist principles, they specialize in everyday carry essentials. As a design-driven brand, The James Brand remains steadfast in addressing genuine challenges encountered by its clientele.

Products of The James Brand

The Barnes The Carter The Palmer The Wells The Kline

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of The James Brand logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of The James Brand.