You are requested to register your product first, as it grants you access to learn about recipes, special offers, and news via email. The last field of the form requires you to provide the Grill UUID, applicable for D2 WiFire grills only.
Your name, email, residential address, phone number, serial number, and grill model are required for the registration procedure. Your order cannot be traced unless you have an email and order number.
Items bought from Traeger Grills, whether through phone, sponsored events, or the official website, can be returned within 45 days from the initial date of shipment. When returning, a copy of the original purchase receipt must be attached.
Don't waste your time returning the pellets, sauces, or rubs, as they will be rejected. Please return the products in the original packaging and in unused, unassembled condition.
The seller takes 10 business days once they receive your product to process the refund amount to your credit or debit card. A check is used as an alternate option to provide the amount when the original form of payment is not active and is issued within thirty days.
The members of the customer service team are available to assist you in replacing any damaged parts and restoring your grill to a condition that resembles brand-new.
Technical assistance is accessible for various categories, including Flat Top Grill Troubleshooting, Wi-Fi and apps, Error Messages and Notifications, Temperature Management, Ignition and Power, and more.
During the warranty process, Traeger Grills may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period which is 3, 5, 7, or 10 years which are limited.
3-year warranty on grills manufactured before October 2021
5-year limited warranty on flat top grills
7-year limited warranty on non-connected grills and D2 Wifire grills manufactured before October 2021
10-year limited warranty on new timberlines and ironwoods
533 South 400 West,
Salt Lake City, UT-84101,
USA.
Let Warranty Valet assist you in claiming Traeger Grills warranty hassle-free.
Traeger Pellet Grills LLC promises the barbecue grill, assuring against defects in material and workmanship under regular use and maintenance for a specific duration starting from the original purchase date. In the event of any defective part, Traeger Pellet Grills LLC will supply a replacement. Parts approved for return by Traeger's Parts Department must be sent back with prepaid shipping.
The warranty becomes null and void if the unit is not assembled or operated in compliance with the provided operation instructions; if the unit is resold or traded to a different owner; if incompatible components, accessories, or fuels are used; if the unit is utilized for commercial or food service applications; or if the user has abused or neglected proper maintenance of the unit. Traeger Pellet Grills LLC is not liable, under the warranty or any implied warranty, for incidental or consequential damages.
Our claim assistance covers all Traeger Grills products, including:
| Product name |
|---|
| Grill Covers |
| Grill Insulation Blankets |
| Grill Liners |
| Grill Shelves |
| BBQ Tools |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Traeger Grills logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Traeger Grills.