3 Simple Steps for Tozo Earbuds Warranty Claim:

Step 1:

  • TOZO will have a look at your warranty claim as soon as you fill up this form which is provided with the inclusion of your email, name, products, order number, and description. 

  • The proof of purchase and photo of the device should be uploaded without exceeding the size limit of 10 Mb. 

Step 2:

  • TOZO offers a 30-day money-back guarantee, no questions asked. Within 30 days of purchase, you can return your undamaged TOZO product and receive a full refund. Once the returned item arrives at TOZO's warehouse for inspection, the refund process will commence.

  • You are required to include all accessories and the original packaging when returning the product. Failure to meet these requirements may result in the rejection of your return and refund request.

Step 3:

  • The refund will be issued using the same payment method used for your initial order. This typically takes around 3-5 days to complete.

  • Before proceeding with your return, please reach out to the customer service support team. Explain the reason for the return and attach an invoice or screenshot to verify the order number.

  • Chat With
    Live Agent

     with our agent or Raise a Ticket with Warranty Valet® to get hassle-free claim assistance!

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Place a call to get more support for warranty claim

Contact Address

56th St,
Seattle, WA-98107,

What is covered under the Tozo Earbuds Warranty?

TOZO offers a warranty covering manufacturing defects for all genuine products from the date of purchase, except for soft goods, which may be eligible for exchange, refund, or coupon code within 30 days of purchase. If a product purchased from the TOZO website or an authorized seller contains a manufacturing defect or was damaged due to improper care at the time of purchase, TOZO reserves the right to repair, replace, or issue a warranty credit for use on the TOZO online store, at its discretion.

  • 1-year limited warranty

What is NOT covered under the Tozo Earbuds Warranty?

Under the limited warranty, TOZO does not accept liability for any incidental, consequential, or indirect damages. Moreover, TOZO's warranty does not apply to products purchased from unauthorized sellers.

About Tozo Earbuds

TOZO boasts a strong reputation, holding a significant market share on major overseas e-commerce platforms like Amazon, eBay, AliExpress, and others. Furthermore, TOZO aims to continue its rapid growth trajectory in regions such as North America, Europe, Australia, and Japan. The company is focused on expanding its brand globally through both online and offline business channels. Over the last five years, their relentless pursuit of perfection has propelled them to new levels of success. TOZO is dedicated to establishing itself as a globally recognized consumer electronics brand, committed to delivering top-notch products and services to customers worldwide.

Products of Tozo Earbuds

Earbuds Chargers Speakers Screen Protectors Watches

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Tozo Earbuds logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Tozo Earbuds.