Step 1:

  • TOZO will have a look at your warranty claim as soon as you fill up this form which is provided with the inclusion of your email, name, products, order number, and description. 

  • The proof of purchase and photo of the device should be uploaded without exceeding the size limit of 10 Mb. 

Step 2:

  • TOZO offers a 30-day money-back guarantee, no questions asked. Within 30 days of purchase, you can return your undamaged TOZO product and receive a full refund. Once the returned item arrives at TOZO's warehouse for inspection, the refund process will commence.

  • You are required to include all accessories and the original packaging when returning the product. Failure to meet these requirements may result in the rejection of your return and refund request.

Step 3:

  • The refund will be issued using the same payment method used for your initial order. This typically takes around 3-5 days to complete.

  • Before proceeding with your return, please reach out to the customer service support team. Explain the reason for the return and attach an invoice or screenshot to verify the order number.

Tozo Earbuds Warranty Period:

  • 1-year limited warranty

Tozo Earbuds Contact Information:

Email Support

info@tozostore.com

Phone Number

+1-800-282-9088

Contact Address

56th St,
Seattle, WA-98107,
USA.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Tozo Earbuds warranty hassle-free.

What is covered under the Tozo Earbuds Warranty?

TOZO offers a warranty covering manufacturing defects for all genuine products from the date of purchase, except for soft goods, which may be eligible for exchange, refund, or coupon code within 30 days of purchase. If a product purchased from the TOZO website or an authorized seller contains a manufacturing defect or was damaged due to improper care at the time of purchase, TOZO reserves the right to repair, replace, or issue a warranty credit for use on the TOZO online store, at its discretion.

What is NOT covered under the Tozo Earbuds Warranty?

Under the limited warranty, TOZO does not accept liability for any incidental, consequential, or indirect damages. Moreover, TOZO's warranty does not apply to products purchased from unauthorized sellers.

Products of Tozo Earbuds:

Our claim assistance covers all Tozo Earbuds products, including:

Product name
Earbuds
Chargers
Speakers
Screen Protectors
Watches

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Tozo Earbuds logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Tozo Earbuds.