For trouble-free warranty claims with Audeze, follow the guidelines written below.
Not much detail is needed except for the product name, serial number, and purchase date for the registration. Among these, you should never fail to produce a serial number and an invoice/bill of sale received from the authorized dealer to claim warranty service.
As well as other eligibility criteria for warranty claims, the products must have been purchased from Audeze or its authorized dealer. You automatically qualify for exclusive member promotions when you combine the product's serial number with your Audeze online account.
There is a possibility of not having to pay a restocking fee for the products returned within thirty days from the date of the delivery. Audeze may reject products that arrive without the return Authorization number and shipping instructions, which will be given by the customer support team.
The products should not be different from the original condition and damaged. Additionally, all parts must be included when returning the products. After the products are thoroughly inspected, you can expect to receive the refund amount back into your account within 3 to 5 business days.
The support center is broadened into a wide range because it encompasses topics such as general information, help, and technical support, including FILTER, Maxwell, Penrose, and Mobius.
If any defects arise within the initial 30 days following the original retail purchase, shipping costs for both delivery to and from the original point of receipt are covered by providing a prepaid shipping label.
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Audeze LLC promises to the original buyer that the Audeze Product will be devoid of any manufacturing defects, faults in parts, materials, and craftsmanship when used normally and in line with Audeze’s stated guidelines. These guidelines encompass various sources such as technical specifications, user manuals, and service communications, among others.
1-year warranty on parts and labor
3-year warranty on drivers
The warranty excludes defects arising from improper or unreasonable use or maintenance, cosmetic damage such as scratches, dents, and broken parts, failure to adhere to operating instructions, accidents, excessive moisture or temperature, power surges, connection to improper voltage supply, unauthorized alteration or modification, damage due to use with non-Audeze products, purchase from unauthorized dealers, or defects occurring during transportation, for which claims must be made to the carrier. Consumable parts, including headband straps/cushions, ear tips, earlocks, ear hooks, and batteries, are also not covered.
Audeze, a premium technology company headquartered in the United States, is renowned for its cutting-edge audio solutions. Its clientele ranges from Grammy-winning recording engineers and audiophiles to top eSports athletes and specialized medical facilities, cementing Audeze's status as a globally respected audio entity. The company is spearheaded by its founders, CEO Sankar Thiagasamundram, and CTO Dr. Dragoslav Colich, whose innovative vision and technical expertise collaborate to introduce groundbreaking products to the market. Rooted in principles of science, innovation, and craftsmanship, Audeze's commitment to Uncompromised Audio encompasses proprietary planar magnetic technology, custom-engineered transducers, and A.I.-powered solutions for pristine sound reproduction and immersive spatial audio experiences.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
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