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You will have to contact the customer support team for warranty service. They advise you to send the products back to them with a copy of the customer's receipt. They are also active on Facebook, Twitter, and YouTube.
Kindly furnish a comprehensive description detailing any symptoms or challenges encountered with the product's functionality.
Immediate product registration and following HIFIMAN on social media will extend the length of the warranty by an additional six months beyond the provided warranty period. Except for accessories, all kinds of HIFIMAN products can be registered.
You will not only have an extension of the warranty period but also receive product updates, exclusive deals, and simple proof of ownership for instances of loss or theft. Product and personal data have to be provided in the enrollment form.
HIFIMAN offers you a full refund after you return the products to the prescribed location by the customer support team, provided that you do not exceed the 30-day time limit from the purchase date.
The processing time for the refund will range from 5-7 business days after the return package is delivered to the company. The shipping fees will not be refunded.
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For further info, Kindly Get in touch with them via this email.
2602 Beltagh Avenue,
Bellmore, NY-11710,
USA.
HIFIMAN assures to the original purchaser that the product will be devoid of manufacturing defects in parts, materials, and workmanship under normal and acceptable usage. HIFIMAN will either repair the product without charge or provide a replacement, utilizing a new or refurbished unit.
1-year warranty on cables or earpads come with headphones
The warranty provided by HIFIMAN does not extend to the following scenarios: products not purchased directly from HIFIMAN or an Authorized Dealer; commercial usage or utilization contrary to HIFIMAN's recommendations; damages resulting from accidents, abuse, negligence, misuse, improper operation, or failure to adhere to instructions outlined in the manual; any service or alterations carried out by unauthorized individuals or companies; temporary or permanent attachment of any items, whether provided by the manufacturer or not, using adhesive, fasteners, or similar methods; utilization of batteries, power supplies, or other power sources not explicitly endorsed by the manufacturer; and substandard repair work performed by end-users or non-authorized repair facilities.
Established by owner Dr. Fang in New York, HIFIMAN stands as a premier personal audio brand. In 2009, HIFIMAN introduced the HM-801, marking the debut of the first genuine high-end portable music player, lauded by both critics and music enthusiasts. HIFIMAN is distinguished for its critically acclaimed Planar-Magnetic headphones, showcasing cutting-edge driver technology. Additionally, the company designs and produces top-tier dynamic in-ear drivers, earning recognition through awards and enthusiastic reviews. Across the Mainland, nearly 28 dealers have aligned themselves with HIFIMAN, spreading their presence throughout the country.
Warranty Claim Specialist
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