3 Simple Steps for TOTO USA Warranty Claim

Step 1:

• To register your warranty, provide your personal, purchase, contact, home, and product information. Registering grants access to an organized warranty service, ensuring streamlined support for your product.

• TOTO does not require registration for warranty coverage; it is entirely optional. Your limited warranty rights remain valid without registration, provided you retain proof of purchase.

Step 2:

• In order to avail of warranty repair service within the terms of the warranty, you are required to either transport the Product to a TOTO service facility at your own expense, providing proof of purchase (original sales receipt) along with a letter detailing the issue.

• Alternatively, reach out to a TOTO distributor or products service contractor. Another option is to directly communicate the problem by writing to the office address.
  

Step 3:

• TOTO covers the costs for labor and parts related to warranty repairs or replacements but does not bear expenses for the removal, return, or reinstallation of the product.

• The warranty offers legal entitlements, with additional rights varying by location (state, province, or country). For more details, contact the customer support team.

• During the warranty process, TOTO USA may provide a warranty replacement or warranty service for the applicable period: 1 year, 3 years, or a limited lifetime, depending on the product.

TOTO USA Warranty Period:

• 1-year limited warranty on plumbing products

• 3-year limited warranty on electronic flush valves, faucets, and soap dispensers

• Lifetime limited warranty on residential faucets, cast iron tubs, and bathroom accessories