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The customer support team will pay attention to the queries of the customers which is about claiming the warranty or anything else. You will be able to reach out to them over the phone.
The warranty service will not be completed unless you submit the proof of purchase and/or comply with other requirements.
Within thirty days from the date of installation, the unsatisfied products can be returned to the Tonal after obtaining a Return Material Authorization (RMA) number and return instructions.
The customer support team can also assist in tracking the order status and providing guidance on Tonal or the Tonal mobile app.
This warranty grants you certain legal rights, and you may have additional rights that differ depending on the state or country in which you reside.
In certain states, limitations on implied warranties may not be permitted, meaning the restrictions outlined in this warranty might not affect you.
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617 Bryant Street,
San Francisco, CA-94107,
USA.
The warranty encompasses any faults in the Tonal trainer or newly acquired package of Tonal-branded smart accessories that you bought directly from them or from an authorized Tonal reseller in the United States throughout the warranty duration. It applies solely to you, whether you are the original purchaser of the product or a recipient.
1-year limited warranty on trainer smart accessories
2-year limited warranty on parts, shipping of those parts, and labor for the trainer, including touchscreen
The warranty becomes void under several conditions including commercial use of the product, issues related to software and software functionality, interruptions or errors in product operation, loss of access due to account termination or suspension by Tonal, data loss and associated recovery costs, normal wear, and tear, defects or malfunctions resulting from non-compliance with product documentation and technical specifications, damage caused by natural disasters or external factors, misuse, neglect, abuse, vandalism, alteration, unauthorized modification, or tampering. Additionally, damage to property resulting from product installation or removal, resale of the product, theft, counterfeit products, unauthorized distribution, relocation outside the United States, units without serial numbers, improper maintenance or repair, improper installation, relocation, or uninstallation, and product or parts returned without a Return Material Authorization (RMA) number are not covered by the warranty.
At Tonal, a dedicated team of builders, thinkers, creators, and fitness enthusiasts is driven by a mission to promote global health and happiness. With the backing of top-tier investors, they are developing innovative systems to democratize strength training for all. Leading the charge as Chief Executive Officer is Krystal Zell, who initially joined the company in July 2022 as President, overseeing revenue, sales, marketing, product development, and content creation. With over 20 years of professional experience spanning consulting and Fortune 500 companies, Zell brings valuable expertise to the Tonal team.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Tonal logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Tonal.
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