Kärcher has registration as the primary step, and you cannot receive any complete service and benefits from the manufacturer regarding existing and latest products unless you register your products.
Your name, physical address, part, and serial number of the product, date and place of the purchase, and proof of purchase have to be submitted in the registration form.
You can contact the company within the first thirty days after receiving your order when the products show the mentioned issues. Only goods purchased from Kärcher U.K. are applicable.
The cooling-off period of Kärcher gives you a 14-day time period after you receive the goods to return the product. You are eligible to receive a full refund according to their refund policy.
You should not have used or opened the product, and the product should be in the original packaging when returning it. The cost for return is the responsibility of the customers.
Your queries, suggestions, or troubles will be rectified by the customer support team, which has already resolved numerous issues and received positive feedback from customers for its quality service.
They have distinct pages for both residential and professional customers, along with a FAQ section designed to provide information about the products.
During the warranty process, Kärcher may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Kärcher, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The Kärcher product is backed by the guarantee provided by Kärcher (UK) Limited, ensuring freedom from defective parts and materials for a duration of 24 months for home and garden products and one year for professional products, starting from the date of purchase. All guarantee periods commence on the date of purchase and are non-transferable. The guarantee is restricted to providing free-of-charge repairs within the specified period, subject to meeting the specified conditions.
24-month guarantee on home and garden products
1-year guarantee on professional products
The guarantee does not extend to cover defects resulting from misuse, neglect, accidental damage, wear and tear, improper storage, installation or careless handling, frost damage/heat damage, alteration not carried out or authorized by a Kärcher approved supplier, the use of incorrect supply voltage, contaminated water supply, or the use of unsuitable chemicals. The guarantee for professional products does not encompass accessories, while the guarantee for home and garden products excludes accessories and detergents.
Kärcher, a globally-operating German family-owned enterprise, is renowned for its expansive range of products such as high-pressure cleaners, floor care equipment, parts cleaning systems, wash water treatment solutions, military decontamination equipment, and window vacuum cleaners. With its headquarters situated in Winnenden, Germany, the company is a leading force in the worldwide cleaning technology market, boasting a workforce exceeding 10,000 individuals. In 2017, Kärcher achieved sales revenues amounting to €2.5 billion ($2.88 billion) and successfully distributed over 13 million machines. The company, with a presence in 60 countries through 100 subsidiaries, solidified its position as a market leader. Notably, in 2020, Kärcher expanded its reach by establishing its North American headquarters in Aurora, Colorado.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Kärcher logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Kärcher.