Kärcher has registration as the primary step, and you cannot receive any complete service and benefits from the manufacturer regarding existing and latest products unless you register your products.
Your name, physical address, part, and serial number of the product, date and place of the purchase, and proof of purchase have to be submitted in the registration form.
You can contact the company within the first thirty days after receiving your order when the products show the mentioned issues. Only goods purchased from Kärcher U.K. are applicable.
The cooling-off period of Kärcher gives you a 14-day time period after you receive the goods to return the product. You are eligible to receive a full refund according to their refund policy.
You should not have used or opened the product, and the product should be in the original packaging when returning it. The cost for return is the responsibility of the customers.
Your queries, suggestions, or troubles will be rectified by the customer support team, which has already resolved numerous issues and received positive feedback from customers for its quality service.
They have distinct pages for both residential and professional customers, along with a FAQ section designed to provide information about the products.
During the warranty process, Kärcher may provide one of the following solutions: a warranty replacement or service during the warranty period—24 months for residential products and 12 months for commercial products.
24-month guarantee on home and garden products
1-year guarantee on professional products
Kärcher House, Brookhill Way
Banbury, Oxon-OX16 3ED,
United Kingdom.
If you are having trouble contacting Kärcher, submit a claim here.
The Kärcher product is backed by the guarantee provided by Kärcher (UK) Limited, ensuring freedom from defective parts and materials for a duration of 24 months for home and garden products and one year for professional products, starting from the date of purchase. All guarantee periods commence on the date of purchase and are non-transferable. The guarantee is restricted to providing free-of-charge repairs within the specified period, subject to meeting the specified conditions.
The guarantee does not extend to cover defects resulting from misuse, neglect, accidental damage, wear and tear, improper storage, installation or careless handling, frost damage/heat damage, alteration not carried out or authorized by a Kärcher approved supplier, the use of incorrect supply voltage, contaminated water supply, or the use of unsuitable chemicals. The guarantee for professional products does not encompass accessories, while the guarantee for home and garden products excludes accessories and detergents.
Our claim assistance covers all Kärcher products, including:
| Product name |
|---|
| Pressure Washers |
| Steam Cleaners |
| Vacuum Cleaners |
| Air Purifiers |
| Drainage Pumps |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Kärcher logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Kärcher.