3 Simple Steps for Bestway Pools Warranty Claim:

Step 1:

  • Your name, email, type of product that you own, date and place of purchase, and photo of the receipt are important for the registration of an extended warranty for your products.

  • You may receive products, special offers, and exclusive discounts from Bestway stores via email. The solutions for all troubles have been provided on the troubleshooting page.

Step 2:

  • A refund will be issued for products returned unused and unmodified from their original condition, and the products must be returned within thirty days. Refunds will be credited to the original purchasing credit card within a span of 5 to 10 days following the acceptance of the return.

  • Bestway will never be responsible for product shipping and advises you to use a trackable shipping method. The purchase price refund will not include shipping and handling fees.

Step 3:

  • The customer care team typically reaches out to you within 3 to 5 days after you have submitted the form. They provide you virtual assistant for further assistance.

  • Our warranty valet team will efficiently handle all the processes mentioned here for you, saving both your valuable time and money.

  • Claim Your
    Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number

+44 0345 576 6020

Mon-Fri: 9am - 5pm, Sat: 9am - 1pm

Contact Address

United Kingdom.

What is covered under the Bestway Pools Warranty?

The warranty is applicable if a bestway product is acquired from an authorized UK retailer. Warranty coverage is exclusively provided for UK-manufactured products with a UK plug, purchased through authorized UK retailers. Bestway products are designed for the domestic market and are not intended for commercial use.

  • 2-year warranty

What is NOT covered under the Bestway Pools Warranty?

The warranty excludes coverage for instances such as incorrect installation, improper use, inadequate maintenance, poor management, misuse of chemicals, mishandling of water, incorrect power supply, neglect, improper handling, or modification of Bestway Products. This also extends to the use of non-suitable or non-original accessories and/or spare parts, visible damage not reported at the time of delivery, damage caused by climatic effects, faults not deemed manufacturing defects, and notifications of missing parts after two months from the purchase date. Bestway products are not covered under the Bestway Manufacturer Warranty when acquired second-hand, reconditioned, or refurbished. Furthermore, the warranty does not apply to products that have been opened or handled without Bestway's consent, including actions such as pump opening. Economic losses resulting from water and chemical consumption costs are not covered. Additionally, the warranty is non-transferable.

About Bestway Pools

Since 1994, Bestway has dedicated itself to the mission of providing enduring and enjoyable experiences for individuals worldwide. With a commitment to producing high-quality and innovative products spanning over 25 years, their focus on bolstering research, design, and development has facilitated the ongoing expansion of their product and brand portfolio. Bestway's presence is felt across more than 120 countries, offering a diverse range of 1,100 products. Remarkably, approximately 1 in 50 people globally owns a Bestway product. Their extensive selection encompasses above-ground pools, portable spas, recreational and leisure products, sporting goods, airbeds, and air furniture.

Products of Bestway Pools

Beach Balls Rubber Rings Pool Ladders Pool Covers Garden Toys

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Bestway Pools logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Bestway Pools.