Step 1:

  • When you are unaware of how to do the return, the customer service team will be helpful to you via email or phone. Alternatively, a Returns Merchandise Authorization (RMA) is vital for returning products, which should be requested from the account section.

  • TOM FORD willingly accepts products returned within fourteen days, provided they are unused, unwashed, unaltered, and in their original condition without the removal of any attached tags, along with the original invoice.

Step 2:

  • You cannot expect them to provide returns, exchanges, or store credits on purchased underwear and sale items. Because sale merchandise and underwear is final sale. Currently, the seller is unable to exchange the products purchased on the official website.

  • Nonetheless, exchanges can be made at the TOM FORD boutique. The manufacturer has a few limitations for the particular products that you would like to exchange.

Step 3:

  • The customer service department can be reached via email or phone. You can find the contact information on the left side of the form.

  • The form is provided with the inclusion of your name, email, preferred topic, and comment box, which is enough to type the message.

TOM FORD Warranty Period:

  • 2-year manufacturer warranty on eyewear

TOM FORD Contact Information:

Email Support

[email protected]

Phone Number

+1-888-866-3673

Mon-Sun: 8am - 9pm(EST)

Contact Address

595 Madison Avenue,
New York-10022,
USA.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming TOM FORD warranty hassle-free.

What is covered under the TOM FORD Warranty?

TOM FORD offers a comprehensive warranty to ensure the quality of their products, addressing any material or craftsmanship defects that may arise. Throughout the warranty period, TOM FORD commits to either repairing or replacing any faulty items, providing customers with peace of mind and trust in their investment.

What is NOT covered under the TOM FORD Warranty?

The warranty does not cover damages resulting from misuse, abuse, accidents, or natural occurrences. Furthermore, products not used in accordance with the instructions provided in the manuals are also ineligible for warranty coverage.

Products of TOM FORD:

Our claim assistance covers all TOM FORD products, including:

Product name
Shirts
Jeans
Belts
Belt Bags
Boots
Hats

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of TOM FORD logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of TOM FORD.