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When you are unaware of how to do the return, the customer service team will be helpful to you via email or phone. Alternatively, a Returns Merchandise Authorization (RMA) is vital for returning products, which should be requested from the account section.
TOM FORD willingly accepts products returned within fourteen days, provided they are unused, unwashed, unaltered, and in their original condition without the removal of any attached tags, along with the original invoice.
You cannot expect them to provide returns, exchanges, or store credits on purchased underwear and sale items. Because sale merchandise and underwear is final sale. Currently, the seller is unable to exchange the products purchased on the official website.
Nonetheless, exchanges can be made at the TOM FORD boutique. The manufacturer has a few limitations for the particular products that you would like to exchange.
The customer service department can be reached via email or phone. You can find the contact information on the left side of the form.
The form is provided with the inclusion of your name, email, preferred topic, and comment box, which is enough to type the message.
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TOM FORD offers a comprehensive warranty to ensure the quality of their products, addressing any material or craftsmanship defects that may arise. Throughout the warranty period, TOM FORD commits to either repairing or replacing any faulty items, providing customers with peace of mind and trust in their investment.
2-year manufacturer warranty on eyewear
The warranty does not cover damages resulting from misuse, abuse, accidents, or natural occurrences. Furthermore, products not used in accordance with the instructions provided in the manuals are also ineligible for warranty coverage.
TOM FORD is a renowned luxury brand that offers exceptional fashion, accessories, eyewear, and beauty products for both women and men on a global scale. Founded in 2005 by Tom Ford himself, the brand has become synonymous with contemporary luxury and glamour. In 2023, Peter Hawkings took on the role of Creative Director. TOM FORD is owned solely by The Estée Lauder Companies, which holds long-term licenses with Ermenegildo Zegna NV for TOM FORD fashion and Marcolin Group for TOM FORD eyewear. Peter Hawkings serves as the Creative Director for TOM FORD, with responsibility for overseeing all categories within the TOM FORD brand.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of TOM FORD logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of TOM FORD.