Registering your products is pivotal in the warranty-claiming process. Having an account with Tineco will bring you several benefits; only a few details are needed. Your warranty rights will not be diminished even if you missed enrolling your product. Have your proof of purchase with you during this process
The benefits mentioned encompass exclusive deals and offers, discounts, the most recent product updates, testing, reviews, and instant response to address your concerns, along with tips for product maintenance.
After registration is over, the warranty claim is possible by submitting the form given below. If you get to know any defects in the product when your product is under the warranty period. Contact them using the form.
Please keep in mind that the form has contact, order information, current address, and details of the issues that you have with the product when you fill-up the warranty claiming form.
You are required to attach proof of purchase as well as a video demonstrating the issues you've encountered. Please ensure that the file size does not exceed 20 megabytes.
Three ways are to contact the customer service center by calling, submitting a ticket, and live chatting. When contacting them through the ticket method, you must provide your email, subject, category, and the model of the product.
You can find answers to your questions on the Frequently Asked Questions (FAQs) page dedicated to each product they manufacture.
2-year limited warranty
1700 Westlake Avenue North,
Seattle, WA-98109,
USA.
If you are having trouble contacting Tineco, submit a claim here.
Tineco stands behind its products, offering a warranty that safeguards against original defects in material and workmanship when used for residential purposes, provided you adhere to the Tineco instruction manuals. With this warranty, you won't incur any additional expenses; it covers all necessary labor and parts to ensure your appliance functions correctly during the warranty period. It's important to note that this warranty is only valid when the appliance is used in the country where it was originally sold. For quality-related warranty claims arising from purchases through Tineco's authorized distributors and retailers, Tineco takes care of the process. In the case of quality-related warranty claims, items will be replaced with a factory-refurbished model of equal value, whenever available; otherwise, a new item will be dispatched to you.
The warranty specifically excludes coverage for various circumstances that may lead to costs, damages, or repairs. These exclusions encompass appliances purchased from unauthorized dealers, instances of improper operation, mishandling, misuse, or neglect, as well as failure to adhere to the Tineco Instruction Manuals. The warranty also does not extend to cases where the appliance is used for purposes other than standard domestic use, such as for commercial or rental purposes, or if non-Tineco-approved parts and accessories are utilized. External factors beyond the control of product quality and usage, such as weather conditions, modifications, accidents, electrical outages, power surges, or acts of nature, fall outside the warranty's coverage. Additionally, any repairs or alterations conducted by unauthorized parties or agents are not covered. Furthermore, neglecting to clear blockages and hazardous materials from the appliance is not included. Normal wear and tear, which includes standard wearing parts like the clear bin, belt, filter, HEPA filter, brush bar, and power cord, is excluded from warranty claims. This extends to cases where external damage or abuse is evident or when carpet or floor damage results from failing to comply with the manufacturer's instructions or neglecting to deactivate the brush bar when necessary. Finally, a reduction in battery discharge time due to battery aging or usage is not covered by the warranty.
Our claim assistance covers all Tineco products, including:
| Product name |
|---|
| FLOOR ONE S7 Series |
| FLOOR ONE S6 Series |
| FLOOR ONE S5 Series |
| FLOOR ONE S3 Series |
| FLOOR ONE S2 Series |
| iFloor Series |
| CARPET ONE Series |
| iCarpet Series |
| CARPET ONE Spot Series |
| Cleaning Tools |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Tineco logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Tineco.