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Customer support has to be contacted for any queries or trouble that you face with the products. They provide you with a wide range of choices, such as finding a dealer or servicer, and also a step-by-step procedure to register your product.
Explore the ability to search and download a variety of resources, including product specifications, CAD files, installation guides, and more.
As a requirement, the owner must furnish proof of purchase or a closing statement for new construction upon request. Furthermore, it's important to ensure that all Dacor products are readily accessible for service purposes.
You should use the owner's manual as a point of reference and verify its contents for accuracy in the warranty section.
This document serves as a broad reference resource and does not serve as an authentication of warranty terms.
Dacor's official website presents a range of elements, featuring the latest product offerings, continuous promotions and the choice to sign up for their newsletter.
The customer support team is available during the weekdays at specific, predetermined hours.
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For further info, Kindly Get in touch with them via this email.
14425 Clark Avenue,
Hacienda Heights, California-91745,
USA.
The warranty provided by Dacor covers Dacor appliances, which applies to the initial purchaser, starting from the date of the original retail purchase or the closing date for new construction, whichever duration is longer. This warranty is applicable to products purchased brand new from a Dacor Authorized Dealer or another seller authorized by Dacor. If your Dacor product experiences a malfunction within one year from the original purchase date due to a defect in material or workmanship, Dacor will address the issue without any cost to you. Any cosmetic damage (e.g., scratches on stainless steel, paint or porcelain blemishes, etc.) to the product or included accessories must be reported to Dacor within 60 days of the original purchase date to be eligible for warranty coverage.
2-year warranty on Cooking, Cooling, Cleaning, and Ventilation excluding accessories
6-year Sealed System Warranty on Parts and Labor
12-year Sealed System Warranty on Parts
The warranty does not cover certain aspects, including slight color variations resulting from factors such as painted parts, kitchen lighting, and product placement. This warranty also excludes service calls for customer education on product use and care, service fees for travel to islands and remote areas, consequential or incidental damage like food or medicine loss, or commercial, business, rental, or non-residential use of the product. Additionally, the warranty does not extend to failures due to improper product installation, replacement of house fuses, or damage from accidents, fires, floods, power interruptions, power surges, or other uncontrollable events. It also does not hold the manufacturer liable for damage to surrounding property, including cabinetry, floors, ceilings, and other structures around the product. Furthermore, breakage, discoloration, or damage to components like glass, metal surfaces, plastic parts, trim, paint, or other cosmetic finishes caused by improper usage, neglect, or abuse are not covered. The warranty becomes void if a non-ETL or non-CUL-approved product is transported from the U.S.A. Consumable parts such as filters and light bulbs are not included in the warranty and are the responsibility of the purchaser.
Dacor, a subsidiary of Samsung Electronics America, specializes in crafting, producing, and distributing kitchen appliances, with a particular emphasis on the high-premium product sector. The company was established in 1965 by Stanley M. Joseph and remained family-owned and operated for three generations of the Joseph family until Samsung's acquisition in August 2016. Previously headquartered in the City of Industry, California, Dacor operated a sprawling manufacturing facility covering 325,000 square feet (equivalent to 30,200 square meters) until 2021. Dacor's extensive reach extends across the United States, Canada, and Mexico, with direct sales to more than 1,300 dealer showrooms. The company also maintains a dedicated factory showroom located in Los Angeles.
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