Your appliances need to be registered after creating an account to file the warranty claim. During registration, you must provide your model number, delivery date, and FD number (the first four numbers should be entered).
If you have no knowledge about the model number, instructions are located below the model number box to help you find it.
The usage of the camera icon is recommended for taking a picture of your model number rather than entering it when using a mobile device to enroll your product.
Gaggenau has also crafted a series of informative videos for their customers, designed to enhance their appliance usage and overall experience.
The introductory video provides a detailed overview of the appliance's extensive advantages. Subsequently, it delves into specific instructions covering microwave usage, convection cooking, broiling, and combi-broiling, and concludes with guidance on how to effectively clean the appliance.
For all your questions to be solved, getting in touch with the customer care team is the perfect way to resolve your issue.
All fields in the form provided below are mandatory other than your phone number and country. You do not need to be stressed while contacting the customer support center for any questions.
In addition to phoning, text 'SUPPORT' to the given number to have manuals, use & care videos, warranties, and parts & accessories immediately from them.
During the warranty process, Gaggenau may provide you with one of the following solutions: either a warranty replacement or warranty service during the 2-year limited warranty period.
2-year limited warranty on defects in materials and workmanship
1901 Main Street, Suite 600,
Irvine, CA-92614,
USA.
The limited warranty for Gaggenau appliances is applicable when the product is purchased for normal household use within the United States or Canada. It covers the original purchaser as well as subsequent owners who continue to use the product for ordinary home use during the warranty term. Gaggenau ensures that the product is free from defects in materials and workmanship for a period of 730 days from the original purchase date. This timeline starts at the moment of the original purchase and cannot be extended or suspended for any reason. Additionally, the warranty covers cosmetic defects in material and workmanship for 60 days from the purchase or closing date for new construction. During this warranty period, Gaggenau or its authorized service providers will repair the product without charge if it's found to have manufacturing defects. If repair attempts are unsuccessful, Gaggenau may replace the product with upgraded models available for an additional fee. It's important to note that any replaced parts will match the identity of the original parts. Gaggenau's sole responsibility under this warranty is to repair manufacturer-defective products through authorized service providers during normal business hours. For safety and property protection, it's highly recommended not to attempt self-repair or use non-authorized service providers.
The warranty policy does not cover the use of the product in any way other than its standard and intended usage. It excludes any damage resulting from willful misconduct, negligence, misuse, abuse, accidents, neglect, improper operation, failure to maintain, incorrect installation, tampering, not following operating instructions, mishandling, or unauthorized service. The policy also excludes any adjustments, alterations, or modifications. Failure to comply with relevant electrical, plumbing, and building codes, including local regulations and laws, as well as failing to install the product in accordance with local fire and building codes, is not covered. Normal wear and tear, spills of food, liquid, grease, or other substances around or within the product are not included. The warranty does not apply to damage caused by external environmental factors such as rain, wind, sand, floods, fires, mudslides, freezing temperatures, excessive moisture, extended exposure to humidity, lightning, power surges, structural failures, or acts of God. Gaggenau assumes no liability for damage to surrounding property, including cabinetry, floors, ceilings, or other structures near the product. Products with altered, defaced, or removed serial numbers are also excluded, as are service visits for product usage guidance or when there is nothing wrong with the product. Additionally, installation problems and the resetting of breakers or fuses are not covered by the warranty. Furthermore, Gaggenau will not be liable for products located in remote or inaccessible areas, hazardous environments, or areas more than 100 miles from an authorized service provider. The cosmetic warranty does not cover minor color variations resulting from inherent distinctions in painted and porcelain components, or variations attributed to factors such as kitchen lighting, the appliance's placement, or other similar influences. Additionally, this warranty explicitly does not apply to display units, floor models, "As Is" products, or "B" stock appliances.
Our claim assistance covers all Gaggenau products, including:
| Product name |
|---|
| Ovens |
| Coffee Machines |
| Cooktops |
| Refrigerators |
| Dishwashers |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Gaggenau logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Gaggenau.