Step 1:

  • Timex needs customers to return the watches to an authorized Timex repair center with proof of purchase for repair. You have this choice as a remedy for warranty service. The products sent with no proof of purchase are considered out-of-warranty repairs and the cost should be paid.

  • You should not use the original box to send back the products for repairs because it may be kept by them. A special watchband or any other article of personal value has to be avoided in the return shipment.

Step 2:

  • Your name, email, phone number, country, style number, and place of purchase have to be provided for product registration. The style number is used to identify the model of the product, which would have been inscribed on the back side of the case, on the website of Timex, or on the product page under the title "specs".

  • Buyers must return the products within thirty days of purchase in the original box without missing original packing material, manuals, and any other materials that were sent with the parcel of the products. Timex expects the returned products to be in new condition.

Step 3:

  • You cannot receive the full refund amount to your credit card, which you used during the purchase, because the manufacturer will debit shipping charges. Individuals who have an account are able to do service or repair for your product easily. 

  • The warranty grants you certain legal entitlements, and additional rights may apply depending on your country or state of residence. Timex has a plan which allows you to extend your warranty.

TIMEX Warranty Period:

  • 1-year warranty

TIMEX Contact Information:

Email Support

[email protected]

Phone Number

USA:
+1-888-727-2931

Other Countries

Contact Address

555 Christian Road,
Middlebury, Connecticut-06762,
USA.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming TIMEX warranty hassle-free.

What is covered under the TIMEX Warranty?

TIMEX warranty policy applies to:

  • Warranty Coverage: Every TIMEX timepiece is covered by Timex Group USA, Inc.'s warranty against manufacturing defects for a duration of one year from the initial purchase date.
  • TIMEX
  • Authorized Retailers: Warranty services are exclusively applicable to watches bought directly from authorized retailers.

What is NOT covered under the TIMEX Warranty?

TIMEX warranty policy applies to:

  • Warranty Voidance: The warranty becomes void once the warranty period elapses.
  • Unauthorized Retailers: The warranty becomes void if the watch was not initially acquired from an authorized Timex retailer.
  • Third-Party Repairs: The warranty becomes void following repair services conducted by entities other than Timex.
  • Accidental Damage and Misuse: The warranty becomes void if the product is damaged due to accidents, tampering, or misuse.
  • Exclusions from Coverage: Warranty coverage does not extend to the lens or crystal, strap or band, watch case, attachments, or battery.

Products of TIMEX:

Our claim assistance covers all TIMEX products, including:

Product name
Digital Watches
Sports Watches
Leather Watches
Straps
Crystal Watches
Automatic Watches

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of TIMEX logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of TIMEX.