Always register your product immediately after purchasing it. This can help you keep updated with important news and information regarding your product.
In case of warranty claims, please use their warranty form or get in touch with authorized retailers with all the necessary details and proof of purchase to have your product fixed.
Your email address, subject, and detailed description of your issue along with your personal details like name, detailed address with city, zip code, state, country name & code, and phone number have to be provided.
Product details to be included are name, category type, number, date code, and purchase date along with photo or video copies as proof of purchase.
Kindly register your Thule product to stay informed about essential updates and news pertaining to your purchase. If you possess multiple products to register, kindly list them directly below before finalizing the form.
When registering a full roof rack system, ensure that each component is registered separately as an individual product.
The customer support of Thule is always waiting to hear from its customers and will put its heart and soul into guiding them and resolving all of their queries, concerns, and issues as soon as possible.
Please use their contact form to get quicker responses by sending your concerns in detail by providing your basic details. They will evaluate it and make sure you get a proper response from their end.
You can also make use of their FAQ page to learn valuable information about their products and services.
2-year guarantee on Thule Phone & Tablet Cases, Thule Laptop Protective Bumpers, Thule Awnings
5-year guarantee on Thule Child Bike Seats
Limited lifetime guarantee on Thule Sport Transport Bags, Thule Multisport Trailers, Thule Bike Trailers
42 Silvermine Road
Seymour, CT 06483
USA
Thule Guarantee will warrant all of the products that are manufactured by Thule and sold by their own website or from authorized sources with a specified warranty period according to the specifications and usage of the product only to the original purchaser of the product. Thule will always remedy the defects in material and workmanship in the product with necessary repair or replacement subject to the limitations and exclusions described in the warranty plan. Please make sure you provide the Terms of Warranty when requesting repair services from Thule to make the claim successful.
Be informed that Thule warranty plan does not cover any damages due to conjunction of non-Thule products with Thule products under any circumstances; damages due to scratches, normal wear and tear, accidents, modifications or any types of repair other than those authorized by Thule and defects resulting from conditions beyond Thule’s control including, but not limited to overloading, misuse, or failure to assemble, mount or use the product in accordance with Thule’s written instructions or guidelines included with the product or made available to the purchaser. Additionally, not providing proof of purchase like the original purchase invoice or receipt, and with a detailed description of the defect makes the claim void. You will have to bear the shipping costs in the process. The mailing costs will be refunded by Thule, upon presentation of the related mailing receipts. In no event will Thule be liable for any lost sales, lost profits, or for any direct, indirect, special, consequential, incidental, exemplary, or punitive damages or for any other damages which were not directly and clearly caused by a defective product.
Our claim assistance covers all Thule products, including:
| Product name |
|---|
| Towbar Bike Racks |
| Roof Bike Racks |
| Trunk Bike Racks |
| Roof Boxes |
| Roof Baskets |
| Duffel Bags |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Thule logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Thule.