• 11 Sep, 2023

About to claim Thule warranty? Here is what you should know!

3 Simple Steps for Thule Warranty Claim:

Step 1:

  • Consider creating a Thule user account which will ease all of your purchases and processes related to Thule products. It can help you with warranty claims too.

  • It is a very simple process. You will just require your email address along with a strong password to create one.

Step 2:

  • Always register your product immediately after purchasing it. This can help you keep updated with important news and information regarding your product.

  • In case of warranty claims, Please use their warranty form or get in touch with authorized retailers with all the necessary details and proof of purchase to have your product fixed.

  • Your email address, subject and detailed description of your issue along with your personal details like name, detailed address with city, zip code, state, country name & code and phone number have to be provided. Product details to be included are name, category type, number, date code and purchase date along with photo or video copies as proof of purchase.

Step 3:

  • The customer support of Thule is always waiting to hear from its customers and will put their heart and soul into guiding them and resolving all of their queries, concerns and issues as soon as possible.

  • Please use their contact form to get quicker responses by sending your concerns in detail by providing your basic details. They will evaluate it and make sure you get a proper response from their end.

  • You can also make use of their FAQ page to learn valuable information about their products and services.

Phone Number


Mon-Fri: 8:30 AM - 5:30 PM (EST)

Contact Address

42 Silvermine Road
Seymour, CT 06483

What is covered under the Thule Warranty?

Thule Guarantee will warrant all of the products that are manufactured by Thule and sold by their own website or from authorized sources with a specified warranty period according to the specifications and usage of the product only to the original purchaser of the product. Thule will always remedy the defects in material and workmanship in the product with necessary repair or replacement subject to the limitations and exclusions described in the warranty plan. Please make sure you provide the Terms of Warranty when requesting repair services from Thule to make the claim successful. You can obviously exercise specific legal rights and other rights that may differ based on state or country.

  • 30-Day Return Policy.

  • 2-Year Warranty: Phone & Tablet Cases, Laptop Protective Bumpers, Pet Kennels & Accessories, Awnings, Van Accessories and Tepui & Tepui Rooftop Tents & Accessories.

  • 5-Year Warranty: Child Bike Seats.

  • Limited Lifetime Warranty: Carriers, Racks & Accessories, Technical Backpacks, Luggage & Duffels, Bike Bags & Racks, Sport Transport Bags, Daypacks & Messengers, Laptop Sleeves & Cases, Camera Bags & Cases, Multisport Trailers and Bike Trailers.

What is NOT covered under the Thule Warranty?

Be informed that Thule warranty plan does not cover any damages due to conjunction of non-Thule products with Thule products under any circumstances; damages due to scratches, normal wear and tear, accidents, modifications or any types of repair other than those authorized by Thule and defects resulting from conditions beyond Thule’s control including, but not limited to overloading, misuse, or failure to assemble, mount or use the product in accordance with Thule’s written instructions or guidelines included with the product or made available to the purchaser. Additionally, not providing proof of purchase like the original purchase invoice or receipt, and with a detailed description of the defect makes the claim void. You will have to bear the shipping costs in the process. The mailing costs will be refunded by Thule, upon presentation of the related mailing receipts. In no event will Thule be liable for any lost sales, lost profits, or for any direct, indirect, special, consequential, incidental, exemplary, or punitive damages or for any other damages which were not directly and clearly caused by a defective product.

About Thule

Thule, formally known as Thule Group is a Sweden-based company that is renowned for outdoor and transportation products that ease your adventurous activities. Whether it is traveling the world with family and friends or exploring the spectacular nature of the great outdoors, They can provide you with quality and dependable products that can be your best friend throughout the journey. For more than 75 years, Thule has been creating solutions to simplify life’s adventures. They are committed to developing stylish and smart products that are environmentally sound, high quality, safe, and easy to use. You must consider Thule products for your next adventurous journey!

Products of Thule

Bike Racks Roof Racks Boxes & Baskets Roof Top Tents Strollers & Child Carriers

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

  • One-Click
    Claim Process

    Sign-Up today to get hassle-free claim assistance with our Home Plan, with support for up to 20 products.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Thule logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Thule.