3 Simple Steps for Purple Mattress Warranty Claim

Step 1:

• Original proof of purchase (including date) by the original purchaser, the warranty document, and the law tags will be required mandatorily to make a Purple Mattress warranty claim.

• Purple maintains a diverse support team that can help you with all of your specific queries and concerns related to each of its products. 

• You can get in touch with them through chats, and emails or give them a direct call to have instant responses. 

Step 2:

• You have a 100-day window starting from the date of delivery to initiate the return process for your Purple mattress.

• For the return to be accepted, the mattress must be in a clean, undamaged condition, with the law tag securely attached.

• Submission of photos showcasing the mattress and its intact law tag will be necessary for processing your return request. 

• Once the mattress has been collected, they will refund the entire product price, deducting only the value of any discounts, accrued interest, and shipping charges.
  

Step 3:

• Please create your Purple account immediately after purchasing their products.

• Your first and last name along with your current email address, phone number, and a strong password is required to create one.

Purple Mattress Warranty Period:

• 1-year warranty on pillows, sheets

• 10-year warranty on mattresses