3 Simple Steps for Thermos Coolers Warranty Claim:

Step 1:

  • The notification period for returning new or defective items is thirty days from the delivery date, and for damaged items, it is 72 hours from delivery to the customer service department. The original packaging must be used to return new items, which should be in new and unused condition.

  • When you contact them through email about returning the damaged items, you will have to attach photos of the damaged products which will assist them to commence the investigation soon.

  • The packaging of damaged items should have a shipment box, packing materials, product manual, and tags.

Step 2:

  • Customers who need to return the defective items should get a return shipping label which will be very useful in returning the products to the seller. Kindly be aware that this is applicable solely to consumers situated in the lower 48 states.

  • After the packaging is received and undergoes proper verification, the refund will be provided to your original method of payment.

  • While sending back the new products to the seller, your order ID and reason for the return have to be attached to the email.

Step 3:

  • Thermos tells you to follow the return policy and guidance of the retailers if you made the purchase from the retail shops. You are not able to return or exchange the customized products.

  • The warranty grants you particular legal rights, and you may additionally possess additional rights that differ between states or provinces.

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Phone Number


Place a call to get more support for warranty claim

Contact Address

355 Thermos Road,
Batesville, MS-38606,

What is covered under the Thermos Coolers Warranty?

Thermos L.L.C. ensures that Genuine Thermos Brand products will be free from defects in material or workmanship under normal use and service for a specific duration starting from the original purchase date.

  • 1-year limited warranty on glass vacuum ware, foam-insulated snack jars, plastic products, and foam-insulated bottles

  • 5-year limited warranty on stainless steel vacuum ware, funtainer products, foogo brand, and Thermos Baby stainless steel and plastic products

What is NOT covered under the Thermos Coolers Warranty?

The warranty excludes coverage for regular wear and tear, color fading, or any condition influenced by abuse, neglect, alteration, accident, or improper use or maintenance. It also does not cover incidental, consequential, or special damages.

About Thermos Coolers

In 1904, Thermos became the pioneer in creating consumer products through vacuum insulation. With their robust double-wall stainless steel vacuum-insulated technology, you are guaranteed to discover a product that aligns with your lifestyle, offering superior performance and outstanding durability. For more than a century, individuals have cherished Thermos products for the way they consistently enhance everyday life.

Products of Thermos Coolers

Mugs Tumblers Food Jars Coolers Water Bottles Beverage Bottles

Melissa Clifford

Warranty Claim Specialist

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