3 Simple Steps for Arctic Ice Coolers Warranty Claim:

Step 1:

  • Through the mentioned email, you can easily obtain the return authorization number without spending too much time. The return authorization number plays a vital role in making warranty claims.

  • In addition, it is necessary to attach an image of the defective product along with an RA number and return address when sending it to the email address. Ensure that the photo you take clearly describes the issue.

  • If it is determined that the defect is a result of workmanship, the customer will receive a replacement product at no cost.

Step 2:

  • Your product will not be eligible for a refund or exchange if it is not unused, in the same condition, and sent after a fixed time limit, which is thirty days. Please use the original packaging to return the product.

  • You will come to know about the approval or rejection of the refund via an email sent by them after the product is received and checked. In a couple of days, they credit the refund amount to the credit card or original method of payment as soon as it is approved.

Step 3:

  • The customer service team is looking forward to resolving your troubles as soon as possible. You can contact them by phone, email, or both. They will get in touch with you within a few days.

  • The form incorporates sections for entering your name, email, phone number, and a comment box.

  • Chat With
    Live Agent

     with our agent or Raise a Ticket with Warranty Valet® to get hassle-free claim assistance!

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Thu: 8am-5pm(CST)

Contact Address

1660 Steel Way Drive,
Mount Joy, PA-17552,

What is covered under the Arctic Ice Coolers Warranty?

Arctic Ice, LLC provides an assurance that its high-performance cooler panels will remain free from defects in materials and workmanship for the entire lifespan of the original purchaser. This warranty is explicitly applicable to leaks originating from the seal and seams of the cooler panel. It is important to note that the warranty solely covers the replacement of the defective panel.

  • Limited lifetime warranty

What is NOT covered under the Arctic Ice Coolers Warranty?

The warranty excludes leaks resulting from misuse, negligence, puncture, or abuse. If damage to the Arctic Ice cooler panel is determined to be caused by negligence, abuse, or any factor other than defective workmanship, the warranty will be deemed void.

About Arctic Ice Coolers

Established in 2012, Arctic Ice®, LLC was founded with the mission of introducing advanced cooling technology to outdoor enthusiasts across the nation. Their objective was to create an innovative ice replacement system surpassing traditional ice and cooler packs. Although initially designed for outdoor enthusiasts such as hunters, campers, and anglers, they soon recognized the broad appeal of their products to anyone seeking maximum efficiency in keeping their cooler cold. Whether catering to avid outdoorsmen, fishermen, or individuals wanting to ensure frosty drinks at their next tailgating event, Arctic Ice cooler packs deliver optimal performance without the inconvenience or mess associated with traditional ice.

Products of Arctic Ice Coolers

Alaskan Series Tundra Series Chillin Disc Chillin Brew Chillin Cradle

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Arctic Ice Coolers logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Arctic Ice Coolers.