PlayStore & App Store
3 Simple Steps for The Brick Warranty Claim
Step 1:
-
The Brick has warranties and protection plans for furniture, mattresses, adjustable bases, appliances, and electronics.
-
They provide the warranty claim service for individuals who have purchased The Brick extended warranty.
Step 2:
-
Clients who are not experiencing proper sleep on the newly purchased mattress set can exchange the existing product and receive a new mattress set only once within the provided 90-day period from pickup or delivery.
-
The 180-day time period for exchange applies to the mattress protector that comes with your sleep set.
-
Refunds for all decorative accessories, artwork, area rugs, and lamps will be processed within seven days.
-
You need to return the items to your nearest location, and they should be in the same condition as when you received them from the seller.
Step 3:
-
Kindly fill in the form, which has vital fields such as your name, email, phone, sales order number, residential address, and a comment box.
-
Under the form, you have the opportunity to explore the various topics covered in the Help Center section.
-
The manufacturer’s first-year warranty covers defects such as premature cracking, warping, or peeling of finishes on leather and wood, electronic component issues, moving parts, mechanism and frame failures, faulty joints and springs in mattresses, sleeper mechanism issues, and stitching or seam separation.
-
During the warranty process, The Brick may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period, which is 4 or 5-year electronics and total appliances and furniture, respectively.
The Brick Warranty Period:
-
The Brick offers a 5-year warranty on appliances and furniture and a 4-year warranty on electronics
Real Experiences with The Brick Warranty Claims:
Typical Processing Time: Most The Brick warranty claims are usually resolved within 7–14 business days, while repair or replacement cases may take longer depending on technician scheduling and parts availability.
Reason for Common Delays: : Common delays happen due to missing invoices, unclear product photos, serial number verification issues, back-ordered parts, or repeated follow-ups between service teams and customers.
Helpful Tip to make the claim easier: Keep your receipt, warranty details, product photos, and serial number ready before contacting support, and follow up using your claim or reference number for faster processing.
Required Documents for Your The Brick Warranty Claims:
-
Proof of purchase / original invoice
-
Product serial number or model number
The Brick Contact Information:
Contact Address
16930 114 Avenue NW,
Edmonton, AB-T5M 3S2,
Canada.
-
Chat or Submit a Claim
Let Warranty Valet assist you in claiming The Brick warranty hassle-free.
Useful Links:
What is covered under the The Brick Warranty?
The Brick warranty will be valid for:
- Issues such as premature cracking, warping, or peeling of finish
- Electronic components, all moving parts, and mechanism failure
- Faulty frame construction, defective joints and springs, and all sleeper mechanisms
- Issues like failed stitching and seam separation
- Household use
What is NOT covered under the The Brick Warranty?
The Brick warranty will not be eligible to:
- Normal wear and tear
- Delivery fees
- Repairs by unauthorized individuals
- Commercial and rental use
- Parts and labor
- Preventive Maintenance
The Brick Warranty FAQs
How do I file a warranty claim for a washer and dryer set from The Brick?
If your washer and dryer set stops working properly, contact The Brick customer support with your invoice number and product details. Most washer and dryer warranty claims are handled through authorized service technicians depending on the manufacturer’s coverage.
Does The Brick offer warranty coverage on washer dryer combo units?
Yes, washer dryer combo appliances sold through The Brick usually include the manufacturer’s warranty, and customers can also purchase extended protection plans for additional coverage on repairs and parts.
Are front load washers and top loading washing machines covered under extended warranty plans?
Both front load washer models and top loading washing machines can qualify for The Brick’s appliance protection plans. Coverage may include labour, in-home service, and mechanical failures after the manufacturer warranty expires.
What should I do if my washer and dryer combo was delivered damaged?
If your washer and dryer combo arrives damaged or defective, contact your nearest The Brick store as soon as possible. The company recommends reporting delivery issues within a few days of receiving the appliance.
Can I buy an extended warranty after purchasing a washer dryer set sale item?
Yes, The Brick allows customers to add a Signature Warranty plan up to 30 days after purchasing eligible laundry appliances, including washer dryer set sale products and laundry pairs on sale.
Does The Brick warranty cover front load washer dryer sets and laundry pairs?
Extended protection plans are available for many front load washer dryer set models, laundry pairs, and washer and gas dryer combo appliances sold by The Brick. Coverage details may vary by manufacturer and product type.
Are washer and dryer deals or clearance appliances still covered by warranty?
Yes, many washer and dryer deals, laundry set on sale products, and even some as-is appliances still include manufacturer warranty protection. Existing cosmetic damage noted on the invoice may not be covered.
What documents are needed for a washing machine and dryer sale warranty claim?
To process a warranty claim, customers usually need proof of purchase, invoice details, appliance model numbers, and contact information. Keeping your paperwork helps speed up claims for washer machines, dryers, and laundry washer and dryer sets.
Does The Brick repair washer dryer combo units or replace them?
Depending on the issue, The Brick may arrange repairs through factory-authorized technicians. In some cases, if the appliance cannot be repaired, replacement options may be available under the protection plan terms.
Is it worth getting an extended warranty for a washer and dryer pair?
Many customers choose extended coverage for washer and dryer pairs because repair costs for modern laundry appliances can be expensive. The Brick also offers a Value Back feature on certain warranty plans if no claim is used during the coverage period.
Products of The Brick:
Our complete claim assistance covers all The Brick products, including:
| Product name |
|---|
| Furniture |
| Mattresses |
| Freezers |
| Lamps |
| Mirrors |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of The Brick logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of The Brick.