The Brick has warranties and protection plans for furniture, mattresses, adjustable bases, appliances, and electronics. They provide the warranty claim service for individuals who have purchased The Brick extended warranty.
Instructions regarding purchasing, online shopping, delivery, pickup, installation, assembly, financing, refunds, and returns and exchange policies are provided on the help center page.
Clients who are not experiencing proper sleep on the newly purchased mattress set can exchange the existing product and receive a new mattress set only once within the provided 90-day period from pickup or delivery. The 180-day time period for exchange applies to the mattress protector that comes with your sleep set.
Refunds for all decorative accessories, artwork, area rugs, and lamps will be processed within seven days. You need to return the items to your nearest location, and they should be in the same condition as when you received them from the seller.
Kindly fill in the form which has vital fields such as your name, email, phone, sales order number, residential address, and a comment box for you to convey the message that you have in your mind. They take three business days to contact you.
Beneath the form, you have the opportunity to explore the various topics covered in the Help Center section.
During the warranty process, The Brick may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
For further info, Kindly Get in touch with them via this email.
If you have trouble contacting The Brick, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The warranty provides coverage for a range of issues, including premature cracking, warping, or peeling of finish on genuine leather, bonded leather, and wood, as well as electronic components, all moving parts, mechanism failure, defective frame construction, faulty joints and springs, all sleeper mechanisms (such as sofa beds), failed stitching, and seam separation. If you encounter a defect in any of these areas, they will address it through repairs, adhering to the manufacturer's warranty and its terms. To get comprehensive information about the warranty, please refer to the product's factory manual and the included instructions that outline the specific coverage. It's essential to note that for the manufacturer's warranty to be valid, the product must have been used for its intended purpose through regular use in a home setting.
5-year warranty on total appliances and furniture
4-year warranty on electronics
The warranty does not cover several aspects, including normal wear and tear, failure to operate the product according to the manufacturer's instructions, or repairs conducted by unauthorized individuals not associated with The Brick, which may result in damages. It also excludes cases of willful abuse, neglect, or misuse of the product, any product sold without a manufacturer's warranty, or any commercial or rental use of the product. Damage resulting from fraud, intentional acts, transportation, improper use, acts of nature, or failure to protect the covered product from further damage is not covered. Additionally, it doesn't extend to damages caused by insect or pest infestations or treatments thereof, harm to mattresses, fabric, cables, remote controls, electrical cords, or modifications of the product. Failure to adhere to recommended weight restrictions, or damages or product failures already covered by the specific manufacturer's "parts and labor" coverage, are not included. It also does not cover cleaning, preventative maintenance, or customer education outlined in the manufacturer's product manual, or anything not explicitly mentioned in this certificate as part of the plan. Any pre-existing issues or defects with the product before the plan's effective date, as well as delivery fees or related auxiliary services, are excluded from coverage.
The Brick began as a solitary furniture store in downtown Edmonton, Alberta in 1971. Now, 50 years later, you can access their services from one end of the country to the other. They cater to customers across Canada, from Victoria to St. John's, operating a network of more than 209 locations and seven distribution centers. They take pride in upholding their charitable ethos and customer-centric approach, which they have maintained since their inception half a century ago. They have garnered a nationwide reputation for offering high-quality household furniture, mattresses, appliances, and home electronics at competitive prices. Their dedicated and professional team works diligently to serve customers, both in-store and online, day in and day out.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of The Brick logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of The Brick.