3 Simple Steps for JB Hi-Fi Warranty Claim

Step 1:

• As JB Hi-Fi does not follow the procedure for product registration, their help and support center provides guidance on various services, including submitting warranty claims.

• To claim warranty, keep your order number (sent in the confirmation email, starting with "JB" followed by a series of numbers) and mobile number handy. This information is crucial for tracking your orders and ensuring efficient handling of warranty claims.

• JB Hi-Fi will address issues such as product failure, hardware failure, technical glitches, gadget malfunction, or device errors during the warranty period.

Step 2:

• Refunds are awarded in full for most products when the products are returned in good, unused, undamaged, and unopened condition. The time period for returns varies from 30 to 90 days, depending on the products.

• JB Hi-Fi retains the prerogative to inspect returned items within a reasonable timeframe, a process that may involve collaboration with the manufacturer. 
  

• This assessment aims to ascertain whether the items exhibit defects or if they can be resolved through straightforward troubleshooting measures.
  

Step 3:

• When you choose the type of request you want to submit, you’ll be guided to a form where you need to provide your personal information and attach any necessary files.

• Afterward, you can expect to receive a response from them within 2 to 3 days.

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JB Hi-Fi Warranty Period:

• 30 and 90-day return policy