As JB Hi-Fi does not follow the procedure for product registration, the help and support center guides how to make payments, receive gift cards and services, return, refund, submit warranty claims, and monitor your orders.
Keeping your order number, which is sent in the confirmation email and starts with JB followed by a series of numbers, as well as your mobile number, is essential for tracking your orders.
JB Hi-Fi will address issues such as product failure, hardware failure, technical glitches, gadget malfunction, or device errors if they occur during the warranty period.
Refunds are awarded in full for most products when the products are returned in good, unused, undamaged, and unopened condition. The time period for returns varies from 30 to 90 days, depending on the products.
JB Hi-Fi retains the prerogative to inspect returned items within a reasonable timeframe, a process that may involve collaboration with the manufacturer.
This assessment aims to ascertain whether the items exhibit defects or if they can be resolved through straightforward troubleshooting measures.
This sentence explains that when you choose the type of request you want to submit, you'll be guided to a form where you need to provide your personal information and attach any necessary files. Afterward, you can expect to receive a response from them within a period of 2 to 3 days.
Our warranty valet team is for you and will resolve your issues linked to warranty or anything else. You will be happy once you receive our quality service.
30 and 90-day return policy
Podium Level, 60 City Road,
Southbank, VIC-3006,
Australia.
JB HI-FI will adhere to the JB Hi-Fi Minimum Voluntary Warranty Policy, as detailed in the document, which may include options for a refund, replacement, or repair. It's important to note that this policy outlines the minimum timeframes within which JB HI-FI commits to providing these solutions, and your rights under the ACL (Australian Consumer Law) may extend beyond these stipulated periods. JB HI-FI, or the manufacturer, will assess whether the product is faulty and determine the cause of the fault at no cost to the customer, all within a reasonable timeframe. If it is established that the product is indeed faulty due to factors beyond the customer's control, the customer has the choice to request an exchange or a refund equivalent to the original purchase price. Alternatively, customers may opt for a no-cost repair in accordance with the manufacturer's warranty.
The warranty is not applicable to products that have incurred damage as a result of misuse, abuse, or unforeseeable natural events. Furthermore, if the products are not utilized in alignment with the provided instructions, they will not fall under the coverage of the warranty.
Our claim assistance covers all JB Hi-Fi products, including:
| Product name |
|---|
| Computers |
| Mobile Phones |
| Headphones |
| Speakers |
| Cameras |
| Drones |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of JB Hi-Fi logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of JB Hi-Fi.