3 Simple Steps for JB Hi-Fi Warranty Claim:

Step 1:

  • As JB Hi-Fi does not follow the procedure for product registration, the help and support center guides how to make payments, receive gift cards and services, return, refund, submit warranty claims, and monitor your orders.

  • Keeping your order number, which is sent in the confirmation email and starts with JB followed by a series of numbers, as well as your mobile number, is essential for tracking your orders.

Step 2:

  • Refunds are awarded in full for most products when the products are returned in good, unused, undamaged, and unopened condition. The time period for returns varies from 30 to 90 days, depending on the products.

  • JB Hi-Fi retains the prerogative to inspect returned items within a reasonable timeframe, a process that may involve collaboration with the manufacturer. 

  • This assessment aims to ascertain whether the items exhibit defects or if they can be resolved through straightforward troubleshooting measures.

Step 3:

  • This sentence explains that when you choose the type of request you want to submit, you'll be guided to a form where you need to provide your personal information and attach any necessary files. Afterward, you can expect to receive a response from them within a period of 2 to 3 days.

  • Our warranty valet team is for you and will resolve your issues linked to warranty or anything else. You will be happy once you receive our quality service.

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Phone Number

+61 03 8530 7333

Place a call to get more support for warranty claim

Contact Address

Podium Level, 60 City Road,
Southbank, VIC-3006,

What is covered under the JB Hi-Fi Warranty?

JB HI-FI will adhere to the JB Hi-Fi Minimum Voluntary Warranty Policy, as detailed in the document, which may include options for a refund, replacement, or repair. It's important to note that this policy outlines the minimum timeframes within which JB HI-FI commits to providing these solutions, and your rights under the ACL (Australian Consumer Law) may extend beyond these stipulated periods. JB HI-FI, or the manufacturer, will assess whether the product is faulty and determine the cause of the fault at no cost to the customer, all within a reasonable timeframe. If it is established that the product is indeed faulty due to factors beyond the customer's control, the customer has the choice to request an exchange or a refund equivalent to the original purchase price. Alternatively, customers may opt for a no-cost repair in accordance with the manufacturer's warranty.

  • 30 and 90-day return policy

What is NOT covered under the JB Hi-Fi Warranty?

The warranty is not applicable to products that have incurred damage as a result of misuse, abuse, or unforeseeable natural events. Furthermore, if the products are not utilized in alignment with the provided instructions, they will not fall under the coverage of the warranty.

About JB Hi-Fi

JB Hi-Fi Limited is an Australian retailer specializing in consumer electronics and home appliances. The company is publicly traded on the Australian Securities Exchange and has its corporate offices situated in Southbank, Melbourne, Victoria. JB Hi-Fi is recognized for its unique in-store signage, often hand-drawn, and for product reviews authored by its own employees. Some of these reviews have gained significant attention on the internet, becoming viral sensations. As of June 30, 2022, the company manages a total of 199 JB Hi-Fi stores within Australia and 14 JB Hi-Fi stores in New Zealand, along with 106 The Good Guys stores located in Australia.

Products of JB Hi-Fi

Computers Mobile Phones Headphones Speakers Cameras Drones

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of JB Hi-Fi logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of JB Hi-Fi.