The form on the contact page has pivotal fields such as name, email, phone number, and message box, and the file should be attached without exceeding 25 MB after clicking the product family and typing the product name or reference.
As soon as you enter the page, Tefal provides guidance on how to obtain the product's reference number using three uploaded photos at the top. There is a separate form for each category.
You will have to have a consultation with them online when you are about to do repair on your own. When your product is not covered by the guarantee period, please visit the authorised repair centre for the repairs.
The FAQs section provides you with information about the products from beverages to pressure cookers, pots, and pans that are manufactured.
The products should be brought to the place where you purchased them this is applicable only when you bought from the retailer and filling in the form mentioned above is sufficient for the products received from the official website.
Visit the official Tefal website to stay updated on their most recent news, exclusive offers, and the latest product releases.
During the warranty process, Tefal may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
10 Hill Rd Unit 1,
Wentworth Point, New South Wales-2127,
Australia.
If you have trouble contacting Tefal, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Tefal assures the absence of any material or manufacturing defects in all products for a defined duration from the purchase or delivery date within Australia. If the product is found to be defective within this period, and the guarantee and defect are verified, you can expect to receive a new product of equivalent value as a replacement. In the case of pressure cookers, repairs will be conducted. It's important to note that TEFAL/T-FAL is not obligated to replace any product lacking valid proof of purchase.
1-year warranty on repairs
10-year guarantee on Jamie Oliver products made of stainless steel
The guarantee does not extend to damages resulting from various factors, including impacts, improper use, failure to adhere to usage and maintenance instructions, or unauthorized modifications or repairs. It also excludes typical product wear and tear and specific scenarios, such as overheating, extended exposure to open flames when empty, stains, discoloration, or scratches, accidents like fires or floods, dust or insect ingress (except for appliances designed to prevent this), professional or workplace use, routine replacement of consumable components like seals or batteries, impacts or drops, thermal shock damage, glass or porcelain items within the product, cleaning in a dishwasher unless explicitly designed for it, and using the product in an oven unless it's specifically designated for such use.
Tefal Australia has been by your side for six decades, enhancing your daily experiences with exceptional moments. Now, it's time to celebrate their wonderful journey together, marked by joy, achievement, and happiness. Their commitment has always been to innovate and find new ways to simplify your life, and they're not about to halt their efforts. Their goal is to continue inspiring you and your loved ones, helping you make the most of every special occasion. Visit their website throughout the year to partake in a variety of unforgettable surprises and events that they have in store for you.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Tefal logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Tefal.