The form on the contact page has pivotal fields such as name, email, phone number, and message box, and the file should be attached without exceeding 25 MB after clicking the product family and typing the product name or reference.
As soon as you enter the page, Tefal provides guidance on how to obtain the product's reference number using three uploaded photos at the top. There is a separate form for each category.
Any warranty issues, product defects, unreliable performance, defective items or troubleshooting needs you encounter will be handled by Tefal in accordance with their warranty policy.
You will have to have a consultation with them online when you are about to do repair on your own. When your product is not covered by the guarantee period, please visit the authorized repair center for the repairs.
The FAQs section provides you with information about the products from beverages to pressure cookers, pots, and pans that are manufactured.
The products should be brought to the place where you purchased them this is applicable only when you bought from the retailer and filling in the form mentioned above is sufficient for the products received from the official website.
Visit the official Tefal website to stay updated on their most recent news, exclusive offers, and the latest product releases.
1-year warranty on repairs
10-year guarantee on Jamie Oliver products made of stainless steel
10 Hill Rd Unit 1,
Wentworth Point, New South Wales-2127,
Australia.
Tefal assures the absence of any material or manufacturing defects in all products for a defined duration from the purchase or delivery date within Australia. If the product is found to be defective within this period, and the guarantee and defect are verified, you can expect to receive a new product of equivalent value as a replacement. In the case of pressure cookers, repairs will be conducted. It's important to note that TEFAL/T-FAL is not obligated to replace any product lacking valid proof of purchase.
The guarantee does not extend to damages resulting from various factors, including impacts, improper use, failure to adhere to usage and maintenance instructions, or unauthorized modifications or repairs. It also excludes typical product wear and tear and specific scenarios, such as overheating, extended exposure to open flames when empty, stains, discoloration, or scratches, accidents like fires or floods, dust or insect ingress (except for appliances designed to prevent this), professional or workplace use, routine replacement of consumable components like seals or batteries, impacts or drops, thermal shock damage, glass or porcelain items within the product, cleaning in a dishwasher unless explicitly designed for it, and using the product in an oven unless it's specifically designated for such use.
Our claim assistance covers all Tefal products, including:
| Product name |
|---|
| Air Fryers |
| Multicookers |
| Rice Cookers |
| Deep Fryers |
| Pots |
| Pans |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Tefal logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Tefal.