3 Simple Steps for Scanpan Warranty Claim:

Step 1:

  • The product warranty form is provided to begin the warranty claim. You have to furnish three kinds of details such as your personal, product, and warranty claim. Without completing your personal details you can't move further.

  • You will be answered by the department which is for warranty claims within ten business days and you must have the proof of purchase while claiming the warranty.

Step 2:

  • By 14 days from the receipt date of your order, the products bought on the official website can be returned to the manufacturer for a refund in the original condition and packaging.

  • The customer is responsible for the return charges. They advise you to use the trackable method for returning the products because if the items are not delivered then no one is willing to take the responsibility.

Step 3:

  • The customer service team will get back to you quickly after you complete the small form provided with your name, phone, and order number and a comment box.

  • Various solutions to your queries are provided in the FAQs section to make you feel more comfortable before reaching out to them.

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Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number

+61 18 0025 2624

Mon-Fri: 9am - 5pm (ACT)

Contact Address

Building 4, 60 Wallgrove Road,
Minchinbury, NSW-2770,

What is covered under the Scanpan Warranty?

SCANPAN provides a comprehensive 10-year warranty, assuring the quality of their products. This warranty ensures that their products are free from any material or manufacturing defects for a decade, starting from the purchase date. It covers instances of faulty workmanship or materials when the product is used under regular household conditions and following the care and usage guidelines provided. If a defect is determined to be the result of a manufacturing fault, SCANPAN will replace the defective cookware at no cost, offering a similar product or an equivalent one if the original item is no longer in stock.

  • 10-year warranty on material and manufacturing defects

What is NOT covered under the Scanpan Warranty?

The warranty does not cover typical wear and tear, product misuse, or commercial use. It also excludes scratches, stains, discoloration, corrosion, or damage resulting from excessive heat to the interior of the pan. Furthermore, consequential damage is explicitly not covered by the warranty.

About Scanpan

SCANPAN A/S Australia stands as a prominent global manufacturer of PFOA-free nonstick kitchen products, boasting a legacy of over 30 years in crafting top-tier Danish cookware. Rooted in a rich tradition and upheld by expert craftsmanship, SCANPAN forges enduring and practical tools tailored for the contemporary kitchen. With an unwavering commitment to quality, SCANPAN produces kitchenware that meets the exacting standards of modern culinary spaces. Beyond their well-loved non-stick offerings, SCANPAN's product range encompasses elegant design series, professional-grade stainless steel and copper options, specialized products, and a variety of accessories tailored for everyday culinary needs.

Products of Scanpan

Knives Spoons Saucepans Cookware Pastry Brush Jar Scraper

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Scanpan logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Scanpan.