The product warranty form is provided to begin the Scanpan warranty claim. You have to furnish three kinds of details, such as your personal, product, and warranty claim. Without completing your personal details, you can't move further.
You will be answered by the department, which is for Scanpan warranty claims, within ten business days, and you must have proof of purchase while claiming the warranty.
Any Scanpan warranty claims, product support concerns, product defects, unreliable products, or manufacturing issues you encounter will be addressed by Scanpan in accordance with its warranty policy.
By 14 days from the receipt date of your order, the products bought on the official website can be returned to the manufacturer for a refund in the original condition and packaging.
The customer is responsible for the return charges. They advise you to use the trackable method for returning the products because if the items are not delivered then no one is willing to take the responsibility.
The customer service team will get back to you quickly after you complete the small form provided with your name, phone, and order number and a comment box.
Various solutions to your queries are provided in the FAQs section to make you feel more comfortable before reaching out to them.
Scanpan offers a 10-year warranty against material and manufacturing defects
Building 4, 60 Wallgrove Road,
Minchinbury, NSW-2770,
Australia.
If you are having trouble contacting Scanpan, submit a claim here.
SCANPAN provides a comprehensive 10-year warranty, assuring the quality of their products. This warranty ensures that their products are free from any material or manufacturing defects for a decade, starting from the purchase date. It covers instances of faulty workmanship or materials when the product is used under regular household conditions and following the care and usage guidelines provided. If a defect is determined to be the result of a manufacturing fault, SCANPAN will replace the defective cookware at no cost, offering a similar product or an equivalent one if the original item is no longer in stock. Common issues with Scanpan pans, such as problems with the non-stick surface, overheating, peeling, pitting, bubbling, or even rusted knives, are covered under the warranty. Once you report these concerns to their customer support team, they will arrange for a replacement.
The warranty does not cover typical wear and tear, product misuse, or commercial use. It also excludes scratches, stains, discoloration, corrosion, or damage resulting from excessive heat to the interior of the pan. Furthermore, consequential damage is explicitly not covered by the warranty.
Our claim assistance covers all Scanpan products, including:
| Product name |
|---|
| Cookware |
| Fry Pans |
| Grill Pans |
| Pressure Cookers |
| Roasters |
| Sauce Pans |
| Saute Pans |
| Chef Pans |
| Knives & Cutlery |
| Boning Knives |
| Bread Knives |
| Carving Knives |
| Cooks |
| Cleaver |
| Paring Knives |
| Santoku |
| Sharpeners |
| French Press |
| Vacuum Bottles |
| Vacuum Travel Mugs |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Scanpan logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Scanpan.