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3 Simple Steps for Tempur-Pedic Warranty Claim
Step 1:
For Tempur-Pedic warranty service, it’s recommended to create an online account after purchase to store product details and simplify future claims.
Warranty coverage varies by product type and model, so eligibility may differ depending on what you purchased.
Keep your proof of purchase, product law tag, and clear photos of the product issue ready before starting the claim.
Step 2:
Submit a warranty request by filling out the official claim form with your personal details.
Once submitted, Tempur-Pedic will review your claim and contact you regarding eligibility and next steps.
Make sure all required documents and photos are attached properly to avoid delays in processing.
Step 3:
If needed, you can contact Tempur-Pedic customer support through their official contact channels on Tempur-Pedic Support for faster assistance.
Their support team handles warranty claims, returns, shipping, and product issues, and may guide you through additional verification steps.
You can also reach out to their sleep experts for product-related guidance while your claim is being processed.
Tempur-Pedic Warranty Period:
1-year limited warranty on bed linens, and TEMPUR-ActiveBreeze® Mattress Cover
10-year limited warranty on Mattresses and Flat Foundations, Mattress Toppers, and Mattress Protectors
15-year limited warranty on Ease by Sealy Power Base
25-year limited warranty on TEMPUR-Ergo Extend Power Base, TEMPUR-Ergo® ProSmart® Base, TEMPUR-Ergo® Smart Base
Real Experiences with Tempur-Pedic Warranty Claims:
Typical Processing Time: Most warranty claims are reviewed in about 5–10 business days, while full replacement or resolution (if approved) can take 2–6 weeks depending on inspection and logistics.
Reason for Common Delays: Delays usually happen due to missing proof of purchase, unclear defect photos, required indentation measurements, or additional inspection requirements for foam/mattress claims.
Helpful Tip to make the claim easier: Always submit clear photos (full mattress + defect close-up + law tag + receipt) and ensure indentation measurements follow their guideline (straightedge + quarter method) to avoid rejection or rework.
Required Documents for Your Tempur-Pedic Warranty Claims:
Proof of purchase
Tempur-Pedic Contact Information:
Phone Number
+1-800-821-6621Mon-Fri: 8.00 am - 8.00 pm (EST), Sat: 9.00 am - 6.00 pm(EST) & Sun: 10.00 am - 6.00 pm(EST)
Contact Address
1000 Tempur Way,
Lexington, KY-40511,
USA.
Chat or Submit a Claim
Let Warranty Valet assist you in claiming Tempur-Pedic warranty hassle-free.
Useful Links:
What is covered under the Tempur-Pedic Warranty?
Tempur-Pedic warranty only applies to manufacturing defects in materials or workmanship, such as:
- Mattress foam cracking or splitting
- Visible body impressions/sagging beyond required depth threshold
- Broken structural parts in adjustable bases
- Defects in stitching or construction
- Mechanical failure of base motors or electronics (if factory fault)
- Material defects that affect performance under normal use
What is NOT covered under the Tempur-Pedic Warranty?
Tempur-Pedic is very strict about exclusions:
- Normal comfort changes (too soft / too firm feeling)
- Normal body impressions below threshold (minor sagging)
- Stains, spills, moisture damage
- Physical abuse or accidental damage
- Using improper bed frame/support
- Wear and tear from long-term use
- Commercial use (hotels, rentals, etc.)
- Odor, discoloration, or aging appearance changes
Tempur-Pedic Warranty FAQs
Does Tempur-Pedic offer warranty on mattresses and sleep products?
Yes, Tempur-Pedic provides a limited warranty on products like Tempur mattress, TEMPUR-Pedic mattress, memory foam mattresses, pillows, and adjustable bases against manufacturing defects under normal residential use.
How do I file a Tempur-Pedic warranty claim for my mattress?
To start a claim for a TEMPUR mattress, TEMPUR-Cloud mattress, or TEMPUR-Luxe Breeze, contact customer support with proof of purchase, product details, and clear photos showing the issue.
Are Tempur-Pedic pillows covered under warranty?
Yes, eligible items such as the TEMPUR pillow, TEMPUR neck pillow, TEMPUR Cloud pillow, and memory foam pillow may be covered if there are manufacturing defects or material failures.
Does Tempur-Pedic warranty cover adjustable beds and bases?
Yes, products like the TEMPUR adjustable base, TEMPUR-Ergo adjustable bed, and split king adjustable base may be covered if electrical or mechanical defects occur under normal use.
What issues are covered under Tempur-Pedic warranty?
The warranty may cover sagging beyond normal limits, material defects, or structural issues in products like TEMPUR Luxe Breeze mattress, TEMPUR Pro Breeze, and TEMPUR hybrid mattress.
What is not covered under Tempur-Pedic warranty?
Normal softening, comfort preference changes, stains, or damage from improper use are typically not covered for items like TEMPUR mattress, queen mattress, or king size Tempur-Pedic mattress.
Does Tempur-Pedic warranty apply to sale or discounted products?
Yes, products purchased during a Tempur mattress sale, Black Friday sale, or Memorial Day sale are still eligible for warranty coverage if bought from authorized retailers.
Can I claim warranty for split king and adjustable mattress systems?
Yes, systems like TEMPUR split king mattress, split king adjustable bed, and adjustable mattress sets may qualify for warranty support depending on the defect type.
Do I need proof of purchase for Tempur-Pedic warranty claims?
Yes, proof of purchase is required for products like TEMPUR Cloud mattress, TEMPUR king mattress, or TEMPUR queen mattress to verify warranty eligibility and purchase date.
Where can I contact Tempur-Pedic for warranty support?
You can reach support through the official Tempur-Pedic Support page or visit a nearby store location for help with warranty claims and product evaluation.
Products of Tempur-Pedic:
Our complete claim assistance covers all Tempur-Pedic products, including:
| Product name |
|---|
| Mattresses |
| Bed Bases |
| Pillows |
| Toppers |
| Beddings |
| Replacement Covers |
| Cushions |
| Office Chairs |
| Bed Frames |
| Remotes |
| Comforters |
| Protectors |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Tempur-Pedic logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Tempur-Pedic.