3 Simple Steps for Global Knives Warranty Claim:

Step 1:

  • Warranty claims can be made through the form by submitting your personal, product, and warranty claiming details. You have to have your proof of purchase for this process. You will get a response within ten days from the company.

  • Sheldon & Hammond is responsible for providing the complete product warranty. The products they offer are accompanied by warranties that are protected by the Australian Consumer Law and cannot be waived.

Step 2:

  • You have 14 days to return the product with original condition and packaging from the day you receive the order to receive the refund. The products purchased on the official website are eligible for return.

  • The customer is responsible for the return shipping cost, and they recommend using a traceable method for sending returns, as they cannot assume responsibility for returns that are not delivered.

Step 3:

  • They recommend that you complete the form, and a member of the Global Knives team will get in touch with you shortly.

  • The FAQs page will definitely assist you and will be helpful for customers who are looking for solutions.

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Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number

+61 18 0025 2624

Mon-Fri: 9am - 4pm (ACT)

Contact Address

Building 4, 60 Wallgrove Road,
Minchinbury NSW-2770,

What is covered under the Global Knives Warranty?

Global Knives assures that any stainless steel product it sells is free from defects in material, construction, or workmanship under normal use when following the care instructions. This warranty is applicable only to the original purchaser of the product. In many cases, knife chips and broken knife tips can be remedied through re-sharpening. It's important to note that the advantages provided by this warranty are supplementary to other rights and remedies that consumers may have under applicable laws related to the goods covered by the warranty.

  • 14-day return policy

What is NOT covered under the Global Knives Warranty?

The warranty offered by Global Knives does not encompass the following scenarios: damage resulting from misuse or improper use, such as cutting hard substances like frozen foods, bones, hard nuts, and hard cheese; using the knife for purposes other than cutting, such as opening cans or bottles; accidents, such as dropping the knife on the floor or striking it against hard surfaces; and rust or discoloration due to insufficient aftercare. It's important to note that Global Knives does not provide a guarantee for its other ceramic products or the whetstones available for purchase.

About Global Knives

Global Knives Australia originated in 1985 under the creative guidance of Komin Yamada, a visionary designer. When entrusted with this project, Yamada's mission was to craft a collection of knives that represented a true innovation, employing top-tier materials and cutting-edge manufacturing methods. His goal was to create a line of kitchen knives that would cater to both professional chefs and home cooks, providing comfort, ease of use, and meeting their highest standards. The hallmark of global Knives lies in two groundbreaking elements: their razor-sharp edge and their impeccable balance. Among these, the most critical aspect of any knife is its edge, and the global edge stands out as its defining characteristic.

Products of Global Knives

Knives Knife Blocks Cutting Boards Tongs Spatulas Whetstones

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

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Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Global Knives logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Global Knives.