These are the steps to initiate a warranty claim with TECO.
To have your product serviced, receive support or access downloads, login must be done by entering the username and password. Two identical forms are available for service and spare parts at the bottom of the page.
The form includes the name, type of product that you own, model and serial number, manufacturing code, and a file that has to be uploaded with other details.
The warranty is divided into commercial and domestic for home appliances. Most of the details of the warranty information are common, as in the indicated form above, but you need to provide proof of purchase, the name, telephone, and license number of the installer in addition.
You can check their FAQs page, where an abundance of solutions to questions for both electric motors and home appliances has been provided to make things clear for you.
TECO owns a customer service team that is to assist you when you are looking to rectify any problems, and forms for all categories can be found as you scroll down to the last.
Simply explore their official website, where you can find information about both the latest and existing products, along with additional details.
TECO provides a warranty ensuring that your product will be free from defective workmanship and materials for the specified Warranty Period. According to the terms outlined in this warranty, TECO will undertake the repair of defective parts at no additional cost, replacing them with new or serviceable parts that match the performance of new components. The commencement of the warranty period is marked by the date on the sales receipt, which serves as proof of purchase. If the product is replaced under this warranty, the replacement product will adhere to the warranty terms and the commencement date of the original product. It's important to note that this warranty is transferable to a subsequent owner, contingent upon TECO being informed in writing within a reasonable time of the product transfer. This notification should include the subsequent owner's name and contact details. The terms of this warranty remain unchanged by the transfer of this warranty.
3-month warranty on other parts and accessories
6-month warranty on remote controls
12-month warranty on Compressors, Motors, PDP, and LCD Panels
1-year warranty on air curtains
The warranty does not cover excluded damages. A claim made under this warranty may face refusal if the alleged defect arises from causes other than faulty or defective parts or workmanship. Various circumstances leading to the declination of a warranty claim include but are not limited to, damage caused by normal wear and tear, misuse or abuse, failure to properly maintain or service, incorrect or improper operation (deviating from the operating instructions outlined in the Product Operation Manual), incomplete or improper installation, failure to clean or improper cleaning of the product, incorrect voltage or use of unauthorized batteries or charging units, non-authorized or non-standard parts, incidents such as theft, fire, food or liquid spills, immersion in liquid, vermin or insect infestation, repairs conducted by entities other than ASP, relocation of air conditioner products, and vibrations or other effects experienced while in mobile accommodation like caravans, mobile homes, or boats. Additionally, there are other warranty exclusions that this warranty does not cover. These include consumables, products lacking the original serial number at the time of the claim (such as when the serial number has been removed or defaced), products purchased in an auction or from sources other than an Authorized Reseller, loss of any data, for which you are responsible for backing up and protecting against loss, damage, or destruction, deterioration or weathering to paintwork, metalwork, or trims caused by normal weathering or corrosive atmospheric conditions, and faults or substandard performance resulting from the operation of any air conditioner product when used for applications other than the climatic comfort of humans.
For more than 60 years, TECO has been a global provider of top-tier electrical motors, empowering the largest machinery in ships, mines, quarries, plants, and refineries. Renowned for its diversification, TECO excels in delivering cutting-edge products and services spanning telecommunications, IT solutions, automation, wind turbines, electric vehicles, and home appliances. In Australia, TECO holds a dominant position as the market leader in industrial motors, maintaining this status for over 30 years. The designs, functionality, and performance of their products are supported by a dedicated in-home service network.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of TECO Appliances logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of TECO Appliances.