The Chef Appliances will send you easy living ideas, services that you do for your appliance, and safety notices after you make the product registration with them, which has three steps to be followed.
The first step begins with typing the model number and then the second step is your personal details, followed by completing the form with the required information.
Apart from that, you can use your smartphone to scan the QR code, which is always on the serial plate of the appliance and sometimes it is located on the front side.
Repair and service can be booked online through the official website for your appliances, and the booking can be managed by providing either a booking number or email, or phone number.
As members of the Electrolux Family, their team provides support for a range of brands, including Dishlex, Electrolux, AEG, Westinghouse, Vintec, Transtherm, BeefEater, Chef, Simpson, and Kelvinator.
Furthermore, they provide assistance for warranty issues, which may include product damages, non-functional products, defective items, and operational issues, all while adhering to the warranty policy.
The customer care centre has covered a diverse range of topics under its department, and they will be in touch with you seven days a week through email or phone.
Electrolux Home Products provides a comprehensive assurance to all customers, ensuring that their products are accompanied by statutory guarantees that are irrevocable under the Australian Consumer Law.
2-year warranty for most of the products
163 O’Riordan Street,
Mascot, NSW-2020,
Australia.
The warranty is applicable to new appliances purchased and used in Australia or New Zealand. Throughout the warranty period, Electrolux or its authorized service center (ASC) will, at no additional cost, repair or replace any parts deemed defective, provided the appliance is readily accessible for service without special equipment. Electrolux reserves the right to choose between repair or replacement as the remedy for a valid warranty claim, and refurbished parts may be used for the repair. Electrolux covers the reasonable cost of transportation, travel, and delivery of the appliance to and from Electrolux or its ASC, with arrangements made as part of any valid warranty claim. A valid claim under this warranty requires proof of purchase.
The warranty does not cover light globes, batteries, filters, or similar perishable parts, as well as parts and appliances not supplied by Electrolux. Additionally, cosmetic damage that does not affect the operation of the appliance is excluded. Damage to the appliance caused by negligence or accident, misuse or abuse (including failure to properly maintain or service), improper, negligent, or faulty servicing or repair works performed by anyone other than an Electrolux authorized repairer or ASC, normal wear and tear, power surges, electrical storm damage, incorrect power supply, incomplete or improper installation, incorrect, improper, or inappropriate operation, insect or vermin infestation, and failure to comply with any additional instructions supplied with the appliance are also not covered by the warranty.
Our claim assistance covers all Chef Appliances products, including:
| Product name |
|---|
| Cooktops |
| Rangehoods |
| Freestanding Cookers |
| Ovens |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Chef Appliances logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Chef Appliances.