You are recommended to visit the customer support page for any matters, such as obtaining quotes, inquiries related to products, filing a complaint, or expressing appreciation through the form with a few details to be completed.
For more details regarding each product's warranty, as it differs, going to the closest store for further help would be the best option to learn about the warranty rules and regulations.
Any warranty issues, defective items, product defects, warranty claims, or product flaws you encounter will be handled by Carpet Court in accordance with its warranty policy.
The FAQs section will advise you on how to request quotes and enlighten you about the types of flooring available, installation, purchasing, measuring, and buying products online and in-store.
To prevent confusion among customers, they have implemented store-finding options to simplify your navigation.
Visit their website to discover information about their services, the latest products, and the variety of products manufactured by Carpet Court.
Switch your warranty claim to our talented Warranty Valet customer support team members, who have experience in handling numerous issues.
15-year residential wear warranty
Building 2, Level 1,
195 Wellington Road, Clayton-3168,
Australia.
The warranty extends to the original purchaser. If a builder or developer acquires the flooring, the occupant of the residential home is eligible for coverage under this warranty 12 months after the flooring's initial purchase, effective from that date. The warranty specifically addresses wear through of the surface of the floor in a single area greater than 4cm2 within 15 years. It is essential to adhere to the Maintenance Guidelines consistently after the installation of your flooring.
The warranty explicitly excludes coverage for wear directly associated with water or liquid damage from any source, moisture ingress into the core, or indentations. It does not cover wear related to improper installation or maintenance, intentional or accidental damage caused by water, abuse, misuse, stiletto heels, dragged objects, heavy furniture, sand, stones, castor wheels, dropped items, etc. Additionally, scratches, surface marks, stains, labor charges for rectification work (except in some cases at the distributor's authorized representative's discretion), and any costs associated with rectification work other than the supply of new flooring and scotia beading, if necessary, are not covered by this warranty. Expenses such as repainting, removal of fixtures or furniture, accommodation, and any other costs are explicitly excluded. Boards that are visibly faulty or deemed visually or structurally inappropriate prior to installation should not be installed and are therefore not covered by this warranty or any other warranty to the extent allowed by law.
Our claim assistance covers all Carpet Court products, including:
| Product name |
|---|
| Timber Flooring |
| Blinds |
| Curtains |
| Sheers |
| Plantation Shutters |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Carpet Court logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Carpet Court.