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3 Simple Steps for taylor usa Warranty Claim
Step 1:
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Confirm you are the original purchaser of the product, as the Taylor limited warranty applies only to the person who originally purchased the product at retail it is non-transferable.
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Locate your proof of purchase showing the date and place of retail purchase, and note the product model number and any information printed on the product label (typically found on the bottom of the product).
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Verify that the issue you are experiencing relates to a defect in materials or workmanship under normal household use, and that your product falls within the applicable warranty period.
Step 2:
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If your product requires troubleshooting, service, or warranty assistance, do not return it to the retailer. Contact Taylor Consumer Services directly for support and return authorization before taking any further action.
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Reach the support team by phone or email, and have your product model number, issue description, and proof of purchase ready when you reach out.
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For products received damaged, submit a replacement request on the replacements page of the Taylor USA website or email with the subject line "Damaged in Shipping: Order# TAY[your order number]". Include the item number, description, and damaged quantity.
Step 3:
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Once Taylor Consumer Services has assessed your claim and confirmed it is covered under warranty, they will provide a return authorization number and instructions for returning your product. Do not ship without prior authorization.
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Pack the product securely and include any relevant documentation or your authorization details as instructed by the support team.
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Taylor will repair or replace the defective product at its option if the product was purchased from a third-party retailer (not taylorusa.com directly). Refer to that retailer's return policy for the return or exchange process, while still contacting Taylor for warranty service authorization.
taylor usa Warranty Period:
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Cooking Thermometers, Kitchen Scales, and Weather Items: 1 year from the date of original retail purchase
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Bath Scales: 5 years from the date of original retail purchase
taylor usa Contact Information:
Contact Address
Taylor USA / Lifetime Brands, Inc., Oak Brook, IL 60523, USA
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Chat or Submit a Claim
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What is covered under the taylor usa Warranty?
Taylor's limited warranty covers defects in materials and workmanship under normal household use for the applicable warranty period from the date of original retail purchase.
- If a qualifying defect is confirmed, Taylor will, at its option, repair or replace the defective product with the same item or an item of equal or better value, at no charge.
- Note that individual product warranty details may vary always refer to the packaging or the product manual included with your specific product for any differences from the general warranty terms described here.
What is NOT covered under the taylor usa Warranty?
Damage caused by misuse or abuse
- Damage resulting from commercial use (the warranty covers household/residential use only)
- Damage from unauthorized repair or modification
- Batteries are not covered under warranty for any Taylor product
- Products used outside their intended purpose or not in accordance with product instructions
- Consequential, incidental, or indirect damages of any kind
Products of taylor usa:
Our complete claim assistance covers all taylor usa products, including:
| Product name |
|---|
| Kitchen |
| Cooking Thermometers (Candy |
| Dial Instant Read |
| Digital Instant Read |
| Digital Pen |
| Digital Probe |
| Fridge & Freezer |
| Meat |
| Oven) |
| Kitchen Timers (Analog |
| Digital) |
| Food Scales (Digital Kitchen Scales); Collections |
| Bath |
| Bath Scales (Smart Scales |
| Digital Scales |
| Specialty Scales |
| Body Composition Scales |
| Analog Scales) |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of taylor usa logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of taylor usa.