PlayStore & App Store
3 Simple Steps for hex brand Warranty Claim
Step 1:
-
Confirm that you are the original purchaser of the product, as HEX's limited warranty applies only to the original, unaltered, and unmodified materials and workmanship of the product. It does not transfer to subsequent owners.
-
Locate your valid proof of purchase showing the date of the original purchase, as this is required for all warranty claims. HEX products may only be replaced once during the one-year warranty period with valid proof of purchase.
-
Verify that your product was purchased and used within the United States or is a product specifically authorized by HEX for retail sale in Canada. HEX's limited warranty applies only to HEX-branded products purchased and used in the United States and products specifically authorized by HEX for retail sale in Canada.
Step 2:
-
Before reaching out, prepare the following details as required by the support team: your full shipping information (first and last name, phone number, street address, no P.O. boxes, city, state, and ZIP code), along with your proof of purchase.
-
Also, have ready a clear description of the defect, the product name and model, and any photos that help demonstrate the manufacturing issue you are experiencing.
-
For more immediate help, please reach out to the team through the chat feature located in the orange bubble at the bottom right of the website.
Step 3:
-
Contact the customer service team with all the required information, and they'll get back to you as soon as possible with an answer for your warranty request. Reach the team at email or through the support chat on Hexbrand's website.
-
Once your claim is approved, HEX will, at its option, repair or replace the product with a functionally equivalent item. Note that colors and fabrics (canvas, leather, etc.) may vary if styles have been discontinued.
-
Hex warrants repaired products and replacement products provided hereunder against defects in materials and workmanship from the date of the repair or replacement for ninety (90) days.
hex brand Warranty Period:
-
Standard Limited Warranty: 1 year from the date of original purchase
hex brand Contact Information:
Useful Links:
What is covered under the hex brand Warranty?
Hex warrants the product against manufacturing defects in materials and workmanship.
Amazon If a qualifying defect is confirmed within the warranty period, HEX will, at its option, repair the product or replace it with a functionally equivalent product. Replacement products become the customer's property, and the returned defective product becomes HEX's property.
What is NOT covered under the hex brand Warranty?
Damage caused by accident, improper care, negligence, normal wear and tear, weather-related damages (wind, rain, fire, animals, etc.), or the natural breakdown of colors and materials over extended time and use.
- Consequential damages or any other losses arising from any defect of the product
- Products that have been altered or modified from their original state
- HEX reserves the right to deny any warranty replacement claims made and void any or all warranties on any HEX product if the claim is determined invalid or fraudulent at the discretion of HEX.
Products of hex brand:
Our complete claim assistance covers all hex brand products, including:
| Product name |
|---|
| Waist Packs |
| Hip packs and belt bags for everyday carry |
| Slings / Crossbody |
| Ranger DSLR Sling V2 |
| Ranger DSLR Sling XL |
| Ranger Camera Crossbody; Arctic Camo |
| Glacier Camo |
| Blackout Camo |
| and other colourways |
| Backpacks |
| Ranger Backloader Backpack V2 |
| Technical Backpack V2; Glacier Camo |
| Blackout Camo; HEX x Jim Lee Comic Collector Backpack (Batman Edition) |
| Evolve Backpack |
| Aspect Backpack |
| Accessories |
| Straps |
| pouches |
| and carry accessories |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of hex brand logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of hex brand.