3 Simple Steps for dormakaba Warranty Claim

Step 1:

• Confirm your dormakaba product was purchased new from an authorized distributor or reseller the warranty does not cover products obtained through unauthorized sellers or secondary markets.

• Verify your product is within the applicable warranty period from the original date of purchase and that the issue involves a defect in materials or workmanship under normal and intended use.

• Ensure the issue is not caused by misuse, improper installation, unauthorized modification, environmental damage, or service performed by non-authorized personnel as these conditions are typically excluded from warranty coverage.

Step 2:

• Visit the official dormakaba website and navigate to the Support section to locate product registration or warranty information if available.

• Enter your product model number, serial number, installation date, and purchasing details accurately. Registration can help streamline warranty verification and future service requests.

• Retain your original proof of purchase and installation documentation throughout the warranty period, as it may be required to validate your claim.

Step 3:

• If your dormakaba product develops a covered defect within the warranty period, contact dormakaba customer support or your authorized distributor with your product details and proof of purchase ready.

• Provide a clear description of the issue, installation environment, and usage conditions, and follow the instructions provided by the support team to determine the appropriate service process.

• Once your claim is reviewed, Dormakaba will, at its discretion, repair or replace the defective product or component in accordance with the terms of the limited warranty. Refunds are generally not provided under product warranties.

dormakaba Warranty Period:

• Warranty coverage varies depending on the product type, application, and region:

• Mechanical Door Hardware: Limited warranty period as specified in product documentation

• Electronic Access Control Systems: Limited warranty period based on product category

• Automatic Door Systems & Components: Coverage as defined in installation and service agreements

• Exact warranty terms and durations are outlined in individual product documentation and may differ by product line.