Step 1:

  • Before beginning, confirm that your appliance's issue is a result of a manufacturing flaw in materials or workmanship. The warranty specifically excludes damage caused by negligence, physical impacts, improper use or handling (different from those specified in the user manuals), incorrect installations, or normal wear and tear.

  • Ensure you have your original dated sales receipt or digital order confirmation ready; the warranty period typically starts from the date indicated on the purchase invoice.

  • Note that Taurus appliances are intended for domestic use only; if a product is used in a professional or commercial environment, the standard warranty coverage may be significantly reduced or voided.

Step 2:

  • span style="font-size: 1rem;">You must provide your Order Number or invoice details along with a detailed description of the fault, such as "heating element failure" or "motor malfunction."

  • High-quality photographs or videos of the defect are required for assessment. This helps the technical team determine if the unit can be troubleshot remotely or if it needs to be sent to a service center for professional repair.

Step 3:

  • If the digital claim is approved, the company will, at its discretion, repair the unit free of charge or provide a comparable replacement for defects appearing within the established protection window.

  • Once the team authorizes a solution, follow the provided instructions carefully; for confirmed manufacturing defects, the return process is typically free of charge, ensuring your smart home gear is restored to peak performance.

taurus Warranty Period:

  • Standard Domestic Appliances: 3 Years

taurus Contact Information:

Email Support

hi@taurus-home.com

Phone Number

+34 945 55 12 42

Contact Address

Smart Home Appliances, S.L., Barcelona, Spain

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming taurus warranty hassle-free.

Useful Links:

What is covered under the taurus Warranty?

These are covered in Taurus Home's warranty policy

  • Mechanical & Electrical Failures: Defects in internal motors, heating elements, or circuitry under normal domestic use.
  • Manufacturing Flaws: Structural defects in the plastics, stainless steel, or assembly present from the factory.
  • Component Issues: Malfunctioning displays, buttons, or connectivity features on smart devices like the Mycook series.
  • 3-Year Protection: A standard warranty period covering manufacturing defects for products in many regions.

What is NOT covered under the taurus Warranty?

These are NOT covered in Taurus Home's warranty policy

  • Negligence & Misuse: Damage resulting from failing to follow the cleaning and maintenance instructions in the user manual.
  • Limescale & Deposits: Failures caused by mineral buildup or hard water damage in kettles, irons, or coffee makers.
  • Cosmetic Wear: Scratches, fading, or minor staining that occurs naturally through regular use over time.
  • Commercial Use: Products designed for home use that are utilized in industrial or professional settings.

Products of taurus:

Our complete claim assistance covers all taurus products, including:

Product name
Mycook Kitchen Robots
Cooking & Household
Cleaning & Care products

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of taurus logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of taurus.