3 Simple Steps for NOCO Warranty Claim

Step 1:

• Before beginning, confirm that your NOCO device's issue is a result of a manufacturing flaw in materials or workmanship. The warranty specifically excludes damage caused by misuse, careless handling, or operation under conditions of extreme temperature, shock, or vibration beyond NOCO’s recommendations.

• Ensure you have your original dated sales receipt or digital order confirmation ready; the warranty period starts from the date of purchase. Note that any modifications, unauthorized repairs, or opening of the product casing will immediately void the warranty. Additionally, "Manual Mode" on jump starters disables safety measures and must be used with extreme caution, as improper use in this mode may void coverage.

Step 2:

• To initiate the process, access the official contact us portal at no.co. You should not send your product in before contacting support, as this may delay the process or result in the product being returned to you.

• You will need to provide your proof of purchase, the product’s serial number (found on the unit itself), and a detailed description of the fault. High-quality photographs or videos of the defect are highly recommended, as they help the NOCO technical team diagnose whether the issue can be resolved through troubleshooting or if an RMA (Return Merchandise Authorization) is required.

Step 3:

• If your claim is approved after technical analysis, NOCO will, at its discretion, repair or replace the unit. Replacement products may be new or serviceably used, comparable in function to the original, and are warranted for the remainder of the original warranty period.

• While submitting your claim, you are highly encouraged to complete your Product Registration via the NOCO Support Center. This securely stores your purchase history and serial number, making future technical support much faster. Once an RMA is issued, follow the shipping instructions carefully; please note that the cost of transporting the product to NOCO for service is typically the responsibility of the purchaser.

NOCO Warranty Period:

• Standard Consumer Electronics: 12 Months (unless specified otherwise for specific models).

• Genius Battery Chargers: Often carry an extended Limited Warranty (up to 3 or 5 years on select models).