Within thirty days from the day you receive the product, the request for a return should be made to Tado°. The return label will be sent to you after they receive the request. The return label must be used to send the devices back to them for free within 14 days.
You can receive your refund fully without any pending as soon as the products are received by them in full and original packaging. Only the items that are received from the tado° website fall under the return policy.
The return policies of the retail stores have to be followed in case you made the purchase from there.
The Help Center is your go-to resource for addressing topics related to orders and contracts, installation and setup, the use of tado°, troubleshooting, and the Smart Charging App.
After reading the troubleshooting instructions, you have the potential to independently resolve any issues or problems you encounter with the products and services.
They are available via live chat. By pressing the orange icon in the lower right corner of your screen a chat box will appear. Through that, you can easily get in touch with one of their support agents.
Should you encounter any challenges with the installation process, kindly reattach your previous devices (as these issues are non-urgent).
Subsequently, reach out to them via chat, opting for the "I have a question about the installation" category, to seek assistance.
30-day return policy
201 Borough High Street,
London-SE1 1JA,
United Kingdom.
The energy-saving guarantee is applicable to heating products acquired in the past 12 months, requiring a minimum active usage of six months. For the Smart Air Conditioning Control, the energy-saving guarantee remains valid for the initial 100 days post-purchase, with a prerequisite of active usage for at least two months.
The guarantee policy does not cover damages resulting from misuse, abuse, or acts of nature. Products not used in accordance with the instructions provided in the manuals are also excluded from the guarantee.
Our claim assistance covers all Tado° products, including:
| Product name |
|---|
| Smart Radiator Thermostat - Starter Kit V3+ |
| Smart AC Control V3+ |
| Wireless Smart Thermostat Starter Kit V3+ with Hot Water Control |
| Wired Smart Thermostat Starter Kit V3+ Black |
| Add-on Wireless Temperature Sensor |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Tado° logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Tado°.