Prior to returning the product, the staff members at Swoon Editions should be informed about the type of product you intend to return and the optimal time to reach out to you.
You have to return the product within a specific time period, which is thirty days from the date you receive it. There is no cost for the return, and the refund amount includes the product's cost plus the delivery fee.
The return request must be made via the online form, which includes your email address, the type of question you want to ask, subjects, and files to be attached.
To monitor your orders, it is essential to have an account. If you encounter difficulties while trying to track your order, kindly reach out to their Customer Care team for assistance.
Bespoke and Editions offer a return window of 30 days from the date of delivery, with a no-questions-asked policy. For Mattresses, there is a 100-day return window from the date of delivery, also with a no-questions-asked policy.
Whether you have doubts or issues regarding products, orders, payment, order tracking, delivery, collection, cancellations, and returns, getting in touch with the customer care team is the easiest option available to you.
If you click the "Ask a Question" button, one of their Swoon Stars will promptly respond to address your inquiries.
During the warranty process, Swoon Editions may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
For further info, Kindly Get in touch with them via this email.
If you have trouble contacting Swoon Editions, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Swoon Editions assures that upon delivery and for a specified duration from the delivery date, every product within their Mattress or Sofa Range will be free from material defects resulting from faulty workmanship or materials.
5-year guarantee on sofas and mattresses
The guarantee does not cover defects in the products resulting from fair wear and tear, willful damage, abnormal storage conditions, accidents, negligence, or misuse by you or any third party. It also does not apply to loss or damage caused by soiling or unsanitary conditions, use on an unsuitable base, unreasonable exposure to water or weather (including rusting and corrosion), incidents such as fire, smoke, explosion, lightning, sunlight, infestation by animals, or boring insects. Furthermore, the guarantee excludes instances where the products are not operated or used in accordance with user instructions, any alterations or repairs carried out by you or an unauthorized third party, or deviations from specifications provided by you.
Established in 2012, Swoon UK is a furniture brand driven by design, dedicated to providing home enthusiasts with unique pieces meant to stand the test of time. The in-house design team at Swoon is unwavering in their pursuit of fresh, beloved designs for their customers. They achieve this through monthly releases of limited-edition designs, investing time, effort, and passion to curate homes exactly to their customers' desires. The Swoon Studio, comprised of their dedicated in-house design team, tirelessly crafts original pieces that ignite your passion for home aesthetics.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Swoon Editions logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Swoon Editions.