The customer service team is responsible for issuing a return authorization once you have made a request for warranty service from them. To the provided address, you have to send the products in their original packaging or in a package that is exactly equal to it.
It is advisable to have proof of purchase during the warranty claiming process as it acts as a piece of evidence. Ember retains the authority to modify the approach through which warranty service is delivered to you, including the eligibility of your Ember Product to receive a specific service method.
Ember provides you with a full refund without any pending, as long as you follow the guidelines outlined in the return policy. You have a 30-day timeframe, starting from the date of product delivery, to return items purchased from Ember's official website.
Please be aware this policy applies to products that fail to go beyond your expectations and products returned in unopened and unused conditions. Those who live outside the territory of the USA and Canada should be responsible for the return shipping costs.
In case you meet the criteria for a refund, the reimbursement will be processed within fourteen days from either the date the company receives the returned product in accordance with the specified terms or, if requested by the company, the date you provide satisfactory evidence of having returned the product according to the terms outlined.
You have three means of contacting talented and experienced customer service team members. They can be reached via the help bar, Facebook or Messenger, and email. For quick answers, you can use the help bar that seems like a FAQs section.
Certain states, countries, or provinces may not permit the exclusion or limitation of incidental or consequential damages. Therefore, the limitation or exclusion mentioned above may not be applicable to you.
During the warranty process, Ember Mugs may provide you with one of the following solutions: either a warranty replacement or warranty service during the 1-year limited warranty period.
1-year limited warranty
4607 Lakeview Canyon Rd., #500,
Westlake Village, CA-91361,
USA.
Ember assures the initial buyer that Ember-branded products and their accessories will be devoid of material defects in materials and workmanship under regular usage for the mentioned duration from the purchase date. The warranty is applicable exclusively to the original purchaser of the product, acquired from an authorized reseller or sales channel, and bearing the authorized "Ember" trademark, trade name, or logo.
The limited warranty excludes various scenarios and products, such as Non-Ember products, even if bundled or sold alongside a product, including potential counterfeit items. It does not cover items obtained from unauthorized distributors or resellers, products purchased or used outside the country of sale, and those lacking a valid serial number. Stolen products or those reasonably believed to be stolen, consumables like batteries, and software, irrespective of packaging or association with the product, are also not covered. Additionally, the Warranty does not extend to products or parts serviced, altered, refurbished, or modified by unauthorized individuals. Cosmetic damage, such as scratches and dents, is not included. The warranty does not apply to damage or defects resulting from various causes, including use with non-Ember products, accidents (including microwave use), abuse, improper use, corrosion, theft, vandalism, mishandling, natural disasters, or acts of God. Normal wear and tear, aging of the product, operating the product outside permitted uses, or not following Ember's provided instructions are also excluded, as is damage due to improper voltage or power supply.
Our claim assistance covers all Ember Mugs products, including:
| Product name |
|---|
| Ember Travel Mug 2 |
| Ember Tumbler |
| Ember Mug 2 |
| Ember Cup |
| Ember Baby Bottle Systems |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Ember Mugs logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Ember Mugs.