3 Simple Steps for Ember Mugs Warranty Claim

Step 1:

• To obtain warranty service, a return authorization must be requested from their customer service team. You must send the products to the provided address in their original packaging or an equivalent package.

• It is advisable to have proof of purchase during the warranty claiming process as it acts as a piece of evidence. Ember retains the authority to modify the approach through which warranty service is delivered to you, including the eligibility of your Ember Product to receive a specific service method.

Step 2:

• Ember provides you with a full refund without any pending, as long as you follow the guidelines outlined in the return policy. You have a 30-day timeframe, starting from the date of product delivery, to return items purchased from Ember's official website.

• Please be aware this policy applies to products that fail to go beyond your expectations and products returned in unopened and unused conditions. Those who live outside the territory of the USA and Canada should be responsible for the return shipping costs.
  

• In case you meet the criteria for a refund, the reimbursement will be processed within fourteen days from either the date the company receives the returned product in accordance with the specified terms or, if requested by the company, the date you provide satisfactory evidence of having returned the product according to the terms outlined.
  

Step 3:

• You have three means of contacting talented and experienced customer service team members. They can be reached via the help bar, Facebook or Messenger, and email. For quick answers, you can use the help bar that seems like a FAQs section.

• During the warranty process, Ember Mugs may provide you with one of the following solutions: either a warranty replacement with same model or warranty service using new or previously used parts that are equivalent to new in performance and reliability.
  

Ember Mugs Warranty Period:

• 1-year limited warranty