3 Simple Steps for Solo Stove Warranty Claim:

Step 1:

  • The provided form is used for either warranty or damage claims. The form starts with the purchase date and concludes with the requirement to attach three files, each with a maximum size of 10 MB.

  •  In between these two fields, you need to provide your name, shipping address, and contact details. The purchase location, serial number, and issues you have with the product fall under the product information section.

  • If your Solo Stove item incurred damage as a result of improper use, the customer service team has the expertise to assess the damage and may provide potential solutions for the customer to address it.

Step 2:

  • When you are not completely satisfied with the products, Solo Stove allows you to return them within thirty days from the date they were shipped. Following the return policy, you can claim the full refund which is credited to the original payment method.

  • Returns are exclusively accepted for products bought directly from the official website; returns from third-party distributors are not eligible.

  • Used or burned products are eligible for store credit after thirty days, and you have to cover the return shipping costs if you exceed the specified time duration for the return.

Step 3:

  • The answers to the questions from the majority of the topics have been available on the FAQs page. It will be very useful to you before contacting the customer support crew members who have sorted out numerous problems.

  • Their agents are working diligently to promptly address your inquiries. Kindly complete the form only once.

  • Chat With
    Live Agent

     with our agent or Raise a Ticket with Warranty Valet® to get hassle-free claim assistance!

Phone Number


Mon-Fri: 8am - 8pm, Sat & Sun: 8am - 5pm(CST)

Contact Address

1001 Mustang Drive,
Grapevine, TX-76051,

What is covered under the Solo Stove Warranty?

Solo Stove warrants that every product they offer is free from manufacturing defects, and they have the discretion to replace any authentic Solo Stove product purchased from an authorized retailer if it is determined to be defective.

  • Lifetime warranty on Pi Prime Essential Bundle, Pi Dual Fuel Pizza Oven

What is NOT covered under the Solo Stove Warranty?

Solo Stove does not provide a warranty for its products against regular wear or misuse. Warranty claims are not valid for countries outside of the U.S. and Canada, and all international orders are considered final.

About Solo Stove

Create Good; Solo Stove lives by this philosophy. Their range of fire pits, camp stoves, pizza ovens, grills, and accessories is crafted to connect you with whatever brings goodness into your life. Be it the primal experience of a smokeless flame, the serene moment after sipping hot coffee in the mountains, the joy of sharing a handcrafted artisan pizza, or the delight on your child's face as they bite into a delicious s'more.

Products of Solo Stove

Pizza Ovens Gas Burners Heat Deflectors Pellet Adapters Fire Pits

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Solo Stove logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Solo Stove.