As of Sunpentown, both registration and account creation are equivalent. Once you create an account, they will be able to offer you the advantages of a tailored shopping experience.
Having an account speeds up the checkout process and smoothens the order tracking, and it stores a record of your past purchases. Billing Email and order ID are required to monitor the order.
You can send the products back to them within thirty days of receipt without damaging, using them, and confirm that the product is new and fully functional when you are about to return the products.
The return policy advises you to have the original box, packing materials, manuals, accessories, and an RMA number, and they will charge a fifteen percent restocking fee. Make a call or send an email to customer support to receive the Return Merchandise Authorization number (RMA).
Products eligible for free shipping may incur a 30% restocking fee upon return. Sunpentown will conduct a thorough inspection of all returns and retains the discretion to modify the refund amount based on the returned product's condition.
Calling the customer team for sales and service during the weekend is the perfect time and your all problems will be solved in a gentle manner.
Examine their FAQs page extensively, where you will find an extensive collection of questions and corresponding answers.
During the warranty process, Sunpentown (SPT) may provide you with one of the following solutions: either a warranty replacement or warranty service during the 1-year warranty period.
1-year warranty for all products
For further info, Kindly Get in touch with Sunpentown (SPT) via this email.
[email protected]14625 Clark Avenue,
City of Industry, CA-91745,
USA.
If you are having trouble contacting Sunpentown (SPT), submit a claim here.
Sunpentown International Inc. provides a one-year warranty from the date of purchase, ensuring that its products are free from material and workmanship defects. Should a product be found defective within this warranty period, the original purchaser or any subsequent owner can return it to Sunpentown, along with proof of the purchase date. Sunpentown will repair or replace the defective product at its discretion, without any cost to the owner. Any replaced parts or units will be either new or reconditioned and will become Sunpentown's property. It's important to note that the warranty period, after repair or replacement, will not be extended beyond the original one-year period.
The warranty does not cover certain aspects, including freight charges, units used outside of the United States, damage resulting from installation errors, product abuse, or misuse. It also does not account for incidental or consequential damage caused by potential defects in the product. Any labor costs associated with the installation or removal of a potentially defective unit are not included. Moreover, the warranty does not extend to damage caused by improper power supply voltage, accidents, fires, floods, or acts of nature. It excludes product failure resulting from unauthorized modifications, improper installation, or the failure to perform necessary maintenance. Normal wear and tear on parts or the replacement of parts designed for regular replacement are not covered. Additionally, any damage to personal property resulting from product use or the replacement or repair of household fuses, circuit breakers, wiring, or plumbing is not within the warranty's scope.
Our claim assistance covers all Sunpentown (SPT) products, including:
| Product name |
|---|
| Air Cleaners |
| Heaters |
| Misting Fans |
| Dehumidifiers |
| Kegerators |
| Beer Frosters |
| Dishwashers |
| Electric Kettles |
| Toasters |
| Dish Dryers |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Sunpentown (SPT) logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Sunpentown (SPT).