3 Simple Steps for Sun-Ray Fireplace Warranty Claim:

Step 1:

  • To initiate a claim under the limited warranty, please contact them via email or visit their official website for inquiries and to file claims.

  • The warranty provides you with specific legal entitlements, and you may additionally possess other rights that differ depending on the state you reside in.

Step 2:

  • The limited warranty excludes accessory or consumable items associated with this product. The warranty constitutes the full agreement between the Seller and the Buyer.

  • The seller will not be responsible for any additional expenses or damages resulting from problems with this product. 

Step 3:

  • Sun-Ray offers an extensive range of replacement parts, surpassing the coverage provided by the product warranty.

  • You will not be covered by the warranty in instances when the products were purchased from unauthorized third-party sellers.

  • During the warranty process, Sun-Ray Fireplace may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.

Email Support

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Phone Number

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Chat or Submit a Claim

If you have trouble contacting Sun-Ray Fireplace, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!

What is covered under the Sun-Ray Fireplace Warranty?

The warranty provider assures solely the original Buyer that each product will be devoid of defects in material and workmanship for one year from the purchase date.

  • 1-year limited warranty

What is NOT covered under the Sun-Ray Fireplace Warranty?

The warranty excludes damage, color changes caused by heat, scratches, or alterations resulting from regular use or exposure to weather conditions.

About Sun-Ray Fireplace

Sun-Ray dedicates attention to every facet of its products and supply chain, guaranteeing superior design, construction, and materials. They assist customers with extensive after-sales service and facilitate easy resolutions. They ensure replacement part availability surpasses expectations. They directly manage your outdoor patio product requirements, bypassing the limited service capabilities of retailers.

Products of Sun-Ray Fireplace

Umbrellas Fountains Gravity Chairs Heaters Solar Lamp Posts Bird Paths

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Sun-Ray Fireplace logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Sun-Ray Fireplace.