Summit Appliance has not followed any procedures to enroll your products. But the contact page is the remedy for all problems because it has contact details of all departments such as service, parts replacements, technical support, and so on.
Even after examining everything, if you still have issues, you can find a form on your right-hand side that displays the essential fields that need to be completed.
Keep in mind your purchase order number and the shipping zip code in order to check the status of your order. You can access your order history on this webpage, which will display any recent orders or status changes within the following business days.
For repair and service, you will have to complete the form provided for this purpose. The information, such as name, home address, model, and serial number, as well as when and where you purchased the product, and the problem that you are facing, have to be submitted.
As soon as you upload photos in jpg, png, or jpeg format or pdf files of your receipts or bills of landing, you will receive speedy service from them. The case number is vital in tracking the status of your product's service and repair.
Products sent with shipping charges billed to dealers' carriers or through third-party logistics companies, as chosen by the customer, are not eligible for return. The shipper is responsible for initiating a claim with the third-party carrier and for resolving the product's outcome with the carrier. Please be aware that no credit will be issued for unauthorized returns to FSI.
Make sure to document any damage on the proof of delivery paperwork, and the delivery personnel will sign and acknowledge the notification of the damage. In the case of concealed damage, it is important to report it within five days after receiving the delivery.
During the warranty process, Summit Appliances may provide one of the following solutions: a warranty replacement or warranty service during the 90-day, 1-year, 2-year, or 5-year limited warranty period.
90-day limited warranty on Microwaves and FSI accessories
1-year limited warranty on parts and labor
2-year limited warranty on parts and labor for selected Accucold products
5-year limited warranty on the compressor
For further info, Kindly Get in touch with Summit Appliances via this email.
[email protected]770 Garrison Avenue,
Bronx, NY-10474,
USA.
If you are having trouble contacting Summit Appliances, submit a claim here.
Products from Felix Storch, Inc. (FSI), including those under Summit Appliances, Summit Commercial, Accucold, and PureTherm divisions, come with a one-year limited warranty covering both parts and labor. Some Accucold-branded refrigerators and freezers offer an extended 12-month warranty for a two-year limited warranty for parts and labor. All refrigerators and freezers are backed by a 5-year limited warranty on the compressor. For microwaves and FSI accessories, there's a 90-day limited warranty. FSI warrants that the cabinet and all parts of every new unit are free from material or workmanship defects for the original purchaser, provided that the product is used, maintained, installed, and started up as specified in FSI's instructions. This warranty is valid for 12 months from the date of the original purchase. Select Accucold products offer a 24-month warranty for both parts and labor. Any parts determined to be defective by FSI during the warranty period will be repaired or replaced, including labor charges.
FSI shall not be held responsible for economic loss, loss of profits, or any special, direct, indirect, or consequential damages. This includes, but is not limited to, losses or damages resulting from claims related to food or product spoilage, regardless of whether it's due to refrigeration failure. FSI does not provide coverage for expenses associated with damage, whether it's cosmetic or otherwise, to a unit that was purchased as an open box or scratch and dent item. It's important to note that the warranty policy does not apply in cases of improper use, alteration, neglect, abuse, misuse, accidents, damage during transit or installation, fires, floods, acts of nature, or improper electrical connections. Furthermore, this warranty is not valid for warranty claims on products sold or used outside the contiguous 48 United States. Specifically, it excludes Alaska, Hawaii, all off-shore territories, and Canada.
Our claim assistance covers all Summit Appliances products, including:
| Product name |
|---|
| Refrigerators |
| Freezers |
| Icemakers |
| Dishwashers |
| Beer Dispensers |
| Beverage Centers |
| Wall Ovens |
| Washers |
| Dryers |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Summit Appliances logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Summit Appliances.