Step 1:

  • Before submitting the customer contact form, the mandatory data such as your name and email address, you have to select only one among the five categories in the inquiry reason, the date when you bought the product, and the date when it became defective, and the description of the trouble with the product have to be filled up.

  • For your convenience, Norcold provides protection for their products by giving labor costs, as well as parts costs and freight costs. To get a glimpse of the warranty options, simply select the product category you'd like to explore for the applicable warranty statement.

Step 2:

  • If you're having difficulty finding the model number, which is located beside the serial number, simply refer to the serial plate on the refrigerator. These numbers will provide you with information about the specific model of your refrigerator.

  • Many responses to the inquiries you may have in mind about AC/DC refrigerators can be found in the FAQs department. Make use of this page prior to contacting them.

Step 3:

  • The service center will conduct a diagnostic assessment to identify the issue and then communicate with Norcold to requisition replacement components. These replacement parts are furnished to the owner free of charge as part of the warranty coverage.

  • The product will be serviced by the service center, and all labor expenses will be invoiced directly to Norcold.

Norcold Warranty Period:

  • 1-year limited warranty on NORCOLD DC ONLY Models

  • 3-year limited warranty on Gas Absorption refrigerators

Norcold Contact Information:

Email Support

[email protected]

Phone Number

+1-800-543-1219

Contact Address

P.O. Box 4248,
Sidney, OH-45365,
USA.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Norcold warranty hassle-free.

What is covered under the Norcold Warranty?

Norcold warranty policy applies to:

  • Products are correctly installed and well-maintained.
  • The equipment is free from defects in material and workmanship throughout the specified warranty period.
  • Products that used for their intended purpose under normal conditions.
  • This warranty provides specific legal rights, and additional rights may apply depending on the regulations of your state.

What is NOT covered under the Norcold Warranty?

Norcold warranty does not apply to:

  • Glassware, electric light bulbs, or replaceable fuses.
  • Refrigerators or their component parts that have experienced misuse, improper installation, or unusual service.
  • Damage during transportation, recharging of the cooling unit system, or accidents.
  • Damage caused by fires, incorrect repairs, tampering, or abuse.

Products of Norcold:

Our claim assistance covers all Norcold products, including:

Product name
Polar Compressor Refrigerators
Polar Series RV Refrigerator
N2000 Series Refrigerators
Large 4-door RV Refrigerators
AC/DC Refrigerators

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Norcold logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Norcold.