Before submitting the customer contact form, the mandatory data such as your name and email address, you have to select only one among the five categories in the inquiry reason, the date when you bought the product, and the date when it became defective, and the description of the trouble with the product have to be filled up.
For your convenience, Norcold provides protection for their products by giving labor costs, as well as parts costs and freight costs. To get a glimpse of the warranty options, simply select the product category you'd like to explore for the applicable warranty statement.
If you're having difficulty finding the model number, which is located beside the serial number, simply refer to the serial plate on the refrigerator. These numbers will provide you with information about the specific model of your refrigerator.
Many responses to the inquiries you may have in mind about AC/DC refrigerators can be found in the FAQs department. Make use of this page prior to contacting them.
The service center will conduct a diagnostic assessment to identify the issue and then communicate with Norcold to requisition replacement components. These replacement parts are furnished to the owner free of charge as part of the warranty coverage.
The product will be serviced by the service center, and all labor expenses will be invoiced directly to Norcold.
During the warranty process, Norcold may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period. The limited warranty period is 1 year for Norcold DC-only models and 3 years for gas-absorption refrigerators.
1-year limited warranty on NORCOLD DC ONLY Models
3-year limited warranty on Gas Absorption refrigerators
P.O. Box 4248,
Sidney, OH-45365,
USA.
If you are having trouble contacting Norcold, submit a claim here.
The warranty remains in effect only when the products are correctly installed, well-maintained, and utilized for their intended purpose under normal conditions. Norcold, Inc. guarantees that its refrigeration equipment is free from material and workmanship defects throughout the specified warranty period. This warranty provides you with particular legal entitlements, and additional legal rights may apply, varying depending on your state's regulations.
The warranty excludes coverage for glassware, electric light bulbs, or replaceable fuses. It also does not apply to refrigerators or their component parts that have experienced misuse, improper installation, unusual service, damage during transportation, recharging of the cooling unit system, accidents, fires, incorrect repairs, tampering, or abuse.
Our claim assistance covers all Norcold products, including:
| Product name |
|---|
| Polar Compressor Refrigerators |
| Polar Series RV Refrigerator |
| N2000 Series Refrigerators |
| Large 4-door RV Refrigerators |
| AC/DC Refrigerators |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Norcold logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Norcold.