Step 1:

  • Go to Stiebel Eltron's official website with purchase receipt, product serial number, warranty registration and claim documents, warranty cards and registration forms, and an option to register for warranty.

Step 2:

  • The most important details are to fill out the registration form correctly, submit it, keep a copy of all documents related to it, check the terms and conditions of the warranty provided by the warranty provider, and know how long the warranty covers.

Step 3:

  • Customer support is available to help with any problems or queries regarding the warranty. They can be found on the website and will look at your claim and issue a decision according to the terms and conditions of the warranty. It may take a few minutes, so be patient. 

  • For detailed information regarding warranty registration and claims, it is recommended to visit the official website of the brand or contact customer support directly.

  • During the warranty process, Stiebel Eltron may offer you one of the following solutions: a warranty replacement or warranty service. The warranty period typically covers 5 years for parts and labor.

Stiebel Eltron Warranty Period:

  • All Stiebel Eltron products are backed by a limited warranty depends on the product.

  • For Water Filtration the limited warranty is 5 years housing and for Room Heating and Water Heaters the limited warranty is for 5 years full parts and labor.

Stiebel Eltron Contact Information:

Email Support

[email protected]

Phone Number

+1-800-582-8423

Contact Address

17 West Street,
West Hatfield,
MA 01088

  • Chat or Submit a Claim

    If you are having trouble contacting Stiebel Eltron, submit a claim here.

What is covered under the Stiebel Eltron Warranty?

Stiebel Eltron typically covers defects in materials and workmanship, repair or replacement of faulty components or equipment, and professional monitoring services and support for the duration specified. It is important to read the warranty documentation or contact customer support for precise details regarding coverage.

What is NOT covered under the Stiebel Eltron Warranty?

Stiebel Eltron warranty coverage has certain exclusions and limitations to be aware of. Damage caused by improper installation, misuse, natural disasters, power surges, third-party devices, personal property, and optional services are not covered.

Products of Stiebel Eltron:

Our claim assistance covers all Stiebel Eltron products, including:

Product name
Water Heater
Mono Lever Tap
Washbasin
Twin Lever Wall

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Stiebel Eltron logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Stiebel Eltron.