3 Simple Steps for Sylvania Warranty Claim
Step 1:
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Sylvania does not require product registration on its website. You can directly initiate a warranty claim by providing your invoice or proof of purchase.
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You can review their warranty terms and conditions and the requirements to claim the warranty on their website. Ensure you have all necessary details, including proof of purchase and product information like the serial number, before initiating a claim.
Step 2:
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The warranty period varies based on product specifications and usage. Essential details, such as luminous flux, performance figures, and lifespan data, are considered in defining the warranty structure.
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Defective products must be reported within 30 days of discovering the issue. Send the product, along with necessary documents, to Sylvania following their preferred procedure. Their team will evaluate your claim and inform you about eligibility and next steps.
Step 3:
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Sylvania’s customer support is available for assistance. Use their contact form to submit queries by providing your name, email address, company name, and a description of your concern.
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Additionally, Sylvania is active on platforms like LinkedIn, Twitter, Facebook, YouTube, Instagram, and Pinterest, which can be used for quicker responses.
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During the warranty process, Sylvania may provide a warranty replacement or warranty service, with warranty periods typically ranging from 2 to 5 years.
Sylvania Warranty Period:
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2 to 5-year warranty depending on the type of product.
Sylvania Contact Information:
Contact Address
Avis Way
Newhaven
East Sussex
BN9 0ED
United Kingdom
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Chat or Submit a Claim
Let Warranty Valet assist you in claiming Sylvania warranty hassle-free.
What is covered under the Sylvania Warranty?
Sylvania warranty policy applies to:
- Sylvania warrants its products to be free from defects in workmanship and materials during the specified warranty period, starting from the delivery date.
- Repair or replacement is provided at Sylvania's sole discretion, based on the nature of the defect.
- Coverage applies only if the product has been used according to the product and application specifications.
- The warranty is valid if the product is professionally installed following installation instructions and not exposed to excessive temperature, voltage, or mechanical or chemical stresses.
- Claims are valid for unmodified products that have not been altered and are installed with compatible control systems, where applicable.
What is NOT covered under the Sylvania Warranty?
Sylvania warranty does not apply to:
- The limited warranty excludes damages caused by drops, modifications, misuse, lack of care and maintenance, abnormal use, or acts of God.
- Expenses for the removal or re-installation of products are not covered.
- Software defects, bugs, or viruses, and failures due to flood, fire, or lightning strikes are excluded.
- Consequential damages, such as loss of profits, revenue, or property damage, are not included.
- Sample products and parts subject to wear and tear, such as mechanical parts and fans used for heat dissipation, are excluded from the warranty.
Products of Sylvania:
Our claim assistance covers all Sylvania products, including:
| Product name |
|---|
| Indoor |
| Outdoor |
| Lamps |
| Lighting Controls |
| Special Lightings |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Sylvania logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Sylvania.